Property Manager

Join our team in Big Sky, Montana, as a Property Manager and ensure all properties are maintained to the highest standard, consistently prepared for guest arrivals in alignment with Natural Retreats' brand standards.

Responsibilities

• Assist management in overseeing owner and guest services, fulfilling requests from both.
• Oversee all aspects of maintenance, housekeeping management, and vendor relationships.
• Assist with housekeeping as needed to ensure homes are ready for guest arrival.
• Address deferred maintenance issues to ensure all homes meet NR brand standards.
• Maintain full knowledge of and operational systems in rental properties, including gas, HVAC, electrical, entertainment, water, and sewage supply.
• Manage stocks of consumable items (e.g., lightbulbs, batteries, dishes) efficiently and within budget, assigning appropriate charges to owners.
• Conduct property inspections and perform basic mechanical and electronic repairs, such as:
  • Resetting Wi-Fi routers and modems
  • Resetting and programming cable and satellite TV receivers
  • Performing light plumbing and painting repairs
• Work closely with vendors to schedule and supervise subcontracted work.
• Ensure personalized attention and care for homeowners and deliver an exceptional guest experience from arrival through departure.
• Develop and maintain strong working knowledge of the destination to effectively communicate with guests and other departments.
• Operate a company vehicle safely and professionally.
• Model professionalism through work ethic, appearance, timekeeping, and preparedness to gain trust and respect.

Requirements

• Current Montana Property Management license or ability to obtain and maintain licensure within the required timeframe.
• Minimum 2 years’ experience in hospitality, property management, or a related field.
• Valid driver’s license with a good driving record.
• Ability to pass pre-employment testing, which may include drug testing and/or background screening.
• Strong mechanical skills and knowledge of home systems.
• Proficiency with hand and basic power tools.
• Strong local knowledge of Big Sky and the surrounding area.
• Ability to manage a fluctuating workload and work independently or as part of a team.
• Highly autonomous, self-motivated, and capable of meeting deadlines.

Qualifications

• Excellent oral and written communication skills.
• Effective time management skills.
• Desired: Degree in hospitality or a related field.
• Desired: Growth mindset with a flexible approach to work.

Benefits

• Natural Retreats contributes to employee, spouse, and dependent premiums for:
  • Medical (Traditional PPO-style plans and High Deductible Plan with HSA)
  • Dental
  • Vision
• Flexible Spending Accounts (medical and dependent care).
• 401K retirement plan with a 3.5% company match.
• 15 vacation days, 9 holidays, and 7 sick days.
• 5 NR Days with a $1,500 allowance to book a Natural Retreats vacation home.
• Maternity and paternity leave.
• Short- and long-term disability insurance (100% company-paid).
• Basic life insurance policy of $50,000 (100% company-paid).
• Supplemental life insurance (employee, spouse, child).
• Company cell phone.

Pay

$28.00 - $29.00 per hour, dependent upon experience.

Schedule

• Full-time position with flexible hours due to the nature of the job.
• Weekends and holidays are generally busy with guest arrivals and departures and are considered working days.
• Typical working hours are 9:00 AM – 5:00 PM, though this may vary based on occupancy levels.
• Required to be on call 1 to 2 nights per week for emergencies or unpredictable guest arrivals.
• Daily schedules may vary seasonally, with two days off per week where possible.
• Vacation is generally taken outside of peak season.