Property Manager

Natural Retreats is looking for a full-time Property Manager to join our Whitefish, MT team! The Property Manager is the direct liaison between homeowners and others to oversee the properties under Natural Retreats’ management. Core duties include interacting and communicating with current homeowners by keeping them informed and sustaining and cultivating the relationship. The Property Manager will execute the overall organization and management of the properties, confirming that housekeeping, maintenance, and inspections are performed, and that proper steps are taken with homes to ensure guest and homeowner satisfaction. In addition, this individual will need to assist new homeowners with Natural Retreats processes, procedures, and standards. Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success. Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter. COMPENSATION: $55,000 / year BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 15 vacation days9 holidays7 sick days5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!Maternity AND Paternity LeaveMedical (Traditional PPO-style plans and High Deductible Plan w/ HSA)DentalVisionFlexible Spending Accounts (medical and dependent care)401K retirement plan options with 3.5% company matchShort and Long-Term Disability Insurance (100% company paid)Basic Life Insurance Policy of $50,000 (100% company paid)Supplemental Life Insurance (Employee, Spouse, Child)Company cell phone and laptop for work purposes ESSENTIAL DUTIES:Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edgeProactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;Communicate in a timely manner;Answer questions and address client relations matters or concerns; andDevelop and maintain quality relationshipsAssist with onboarding new homeowners for property management services, including verifying required information is entered accurately into the system, scheduling photography, etcCollaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each propertyOversee all independent inspector and housekeeping contractorsRecommend and oversee vendors such as lawn care, pool care, property care, etc. and approve vendor invoicesAssign appropriate charges to homeowners and bill homeowner statements by applicable deadlinesPrepare for guest’s arrival to the property by completing the following duties, which include but are not limited to:Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homesEnsure home meets housekeeping brand standards in terms of safety, cleanliness and hygiene;Ensure all home systems are in operating order; andStage the property per standardsInform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfactionComplete and provide feedback on any operational reports and inspections according to Natural Retreats policies and proceduresConduct investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries or instances of property damage or missing items Act as a brand ambassador, promoting all Natural Retreats’ destinations and services to guests and colleagues alikeProvide a high level of dedicated customer service, regularly interacting and communicating with current homeowners to keep them informed while sustaining and cultivating the relationshipObtain and maintain detailed knowledge of the local area passing this information onto the sales team, homeowners and guests as appropriateWork directly with the homeowners to ensure they are comfortable with the maintenance and care of the homeDevelop housekeeping vendor relationships and educate housekeeping as needed to ensure the homes are up to brand standards and ready for guest arrivalGain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to code compliance, utility supply, general maintenance, etcAssist with establishing property minimum inventory requirements and requisition all items needed for maintenance and home replenishmentManage, where applicable, any stock of toiletries, linens, household items, cleaning products, etc. efficiently and within budgetMaintain updated reports and ensure all information is documented and filed appropriately as well as damage reports collation from housekeepers and inspectorsCreate action plans for homesTo be accountable for homeowners’ invoice postings, and if issued, the responsible use of a company credit cardUtilize company software as directed to capture information, communicate effectively with others, and streamline processesSet an example of professionalism by work ethic, appearance, teamwork, preparedness, and every other facet to build trust, confidence, and respect from all those you work withContribute to business development efforts as needed and work closely with internal teams to facilitate seamless transition and onboarding of newly assigned properties and homeownersPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. EXPERIENCE AND SKILLS:High School Diploma or equivalentCurrent Montana Property Management license or ability to obtain and maintain licensure within time frame identified upon trainingPrior experience in customer service with demonstrated desire to delight the clienteleValid driver's license and ability to be covered under NR’s vehicle insuranceAbility to pass pre-employment testing which may include drug testing and/or background screeningMust have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programsProficiency in written and verbal communications to multiple stakeholders both internally and externallyExceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:Timely and thorough follow-upActive listeningProactivityAdaptabilityProblem solvingKeen attention to detail and desire to act to uphold luxury service expected by homeowners and guestsCommitment to providing outstanding customer serviceWell-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environmentTeam player mentality with a willingness to be flexible and open to feedback and continued growthMust demonstrate Enthusiasm for Natural Retreats and all associated brands Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season HOURS OF WORK:This is a full-time position. Due to the nature of the job, the Property Manager should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. We encourage all of our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. The Team Member should always be available in case of an emergency, which includes evenings and on-call hours. This may mean working some inconsistent hours. Exact daily schedules may vary from season to season and differ from in-season to off-season. **To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.