Property Manager

About the role

A well-established conventional multifamily operator in the Baltimore area is seeking an experienced Property Manager to lead operations at a 350+ unit apartment community in Baltimore County, MD. This is a stabilized multifamily property in a strong submarket with an experienced maintenance team already in place. The immediate opportunity is for a hands-on, results-oriented Property Manager who can rebuild leasing momentum, improve resident retention, strengthen collections, and re-energize the onsite team. The ideal candidate knows how to lead through a softer seasonal leasing environment, keeps leasing activity moving, holds the team accountable, and creates a resident experience that drives renewals.

Responsibilities

• Lead and oversee all aspects of property management and daily operations for a 350+ unit conventional apartment community.
• Develop and execute strategies to increase occupancy, improve leasing velocity, and drive resident retention.
• Take ownership of collections and delinquency, establishing strong processes and accountability to improve financial performance.
• Lead, coach, motivate, and develop the onsite leasing and maintenance teams.
• Set clear goals and performance expectations while keeping the team engaged and productive, particularly during slower leasing seasons.
• Train and coach leasing staff on sales, leasing techniques, follow-up, and resident service.
• Conduct regular team meetings and communicate priorities, goals, and performance milestones.
• Maintain a strong physical presence throughout the community, including regular property walks and inspections of vacant and made-ready apartments.
• Ensure apartments, amenities, and common areas are show-ready and maintained to a high standard.
• Participate in leasing and prospect tours when needed and ensure prospects receive a high level of service.
• Monitor marketing activity and conduct regular reviews of lead flow, traffic, leasing performance, and competitive positioning.
• Build strong relationships with residents, respond to feedback and surveys, and implement strategies that improve resident satisfaction and renewals.
• Manage property operations within established budgets, policies, and performance standards.
• Recruit, onboard, train, and provide ongoing performance feedback to onsite employees.
• Partner with ownership and leadership to achieve operational, financial, leasing, and resident satisfaction goals.

Requirements

• 3+ years of Property Manager experience in conventional multifamily housing.
• Proven experience managing a 300+ unit apartment community.
• Strong background in multifamily leasing, occupancy management, resident retention, and collections.
• Demonstrated ability to lead a team and maintain accountability during challenging or slower leasing periods.
• A hands-on management style with the ability to lead from the front rather than simply oversee the team.
• Strong understanding of property management operations, leasing, marketing, resident relations, and financial performance.
• Experience with property management software and Microsoft Office, including Excel.
• Strong communication, organization, time management, and problem-solving skills.
• Professional presence with exceptional customer service and interpersonal skills.
• Ability to work effectively with diverse personalities and build a positive, accountable team culture.

This is an on-site role based in Baltimore County, MD. For more information, contact Kelsey Arnall at 215-661-88