Property Manager

About the role

Mini Mall Storage Properties is a rapidly growing company founded in 2020, dedicated to providing simple, accessible, and convenient storage solutions across North America. Our mission is to lead the industry by delivering the Mini Mall Experience, focusing on service, brand, and employee experiences.

Responsibilities

• Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally.
• Develop and implement marketing strategies to attract new tenants, including online listings, signage, and local advertising.
• Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols.
• Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed.
• Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently.
• Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information.
• Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing.
• Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management.
• Support the hiring process by participating in candidate interviews, reviewing resumes, and assisting with the selection of qualified candidates to join the property management team.
• Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies.
• Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs.
• Promote people development within the team by identifying training needs, implementing training programs, and fostering a culture of continuous learning and improvement.
• Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
• Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
• Other job duties as assigned.

Requirements

• A high school diploma or equivalent.
• Previous experience in property management, storage facility management, or related industry preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of security systems and safety protocols.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or evenings as needed.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

What we offer

• A competitive compensation package comprised of a group benefits plan, 401K matching program, and discretionary bonus program.
• A safety-first work environment.
• The opportunity to shape the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.