Property Manager

About the role

Mini Mall Storage Properties is a rapidly growing company that began operations in 2020. We aim to make storage simple, accessible, and convenient for all life’s transitions and treasures, while setting new standards in the self-storage industry.

Responsibilities

• Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally.
• Develop and implement marketing strategies to attract new tenants, including online listings, signage, and local advertising.
• Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols.
• Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed.
• Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently.
• Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information.
• Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing.
• Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management.
• Support the hiring process by participating in candidate interviews, reviewing resumes, and assisting with the selection of qualified candidates to join the property management team.
• Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies.
• Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs.
• Promote people development within the team by identifying training needs, implementing training programs, and fostering a culture of continuous learning and improvement.
• Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
• Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
• Other job duties as assigned.

Requirements

• A high school diploma or equivalent.
• Previous experience in property management, storage facility management, or related industry preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of security systems and safety protocols.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or evenings as needed.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

What we offer

• A competitive compensation package comprised of a group benefits plan, 401K matching program, and discretionary bonus program.
• A safety-first work environment.
• The support from your teammates and senior leadership to empower you to do things differently, grow personally and professionally, and bring your whole self to work.
• A commitment to a fair, equitable, and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to achieve better results.