Property Manager

Job Summary

The Property Manager reports to the Regional Manager and is responsible for overseeing the day-to-day operations of an individual community. They build strong teams with common objectives, manage the residential asset for clients/owners, and ensure the property's overall performance as a real estate asset.

Duties/Responsibilities

• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Prepares monthly owner and earnings reports on time and accurately, operating in accordance with the management agreement.
• Inspects the property regularly for quality and identifies needs for improvement.
• Inspects maintenance repairs and available units for readiness.
• Reviews projects and coordinates with the Maintenance Supervisor to schedule property improvements based on projections.
• Works with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests.
• Keeps an adequate supply of market-ready apartments to meet leasing demand and property appearance standards.
• Ensures common areas, halls, stairways, amenities, grounds, playgrounds are clean and in good repair.
• Repairs unsafe items immediately, marks them to ensure no person is injured.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Ensures that all contractors are on the approved vendors list prior to performing work.
• Makes sure work of contractors is monitored and reported to the Regional Manager.
• Uses only approved and certified vendors, reviews and approves all property purchases.
• Responsible for Control Module reporting in a timely manner, including Pricing, Renewals, Delinquency Reports (due 15th of the month), and Market Surveys.
• Negotiates new leases and renewals per specifications of the property owner.
• Determines the optimum rent based on market conditions and the level of rent concessions, if applicable.
• Uses the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to reduce the effects of large seasonal expirations.
• Performs leasing of units and makes units ready for leasing as needed.
• Maintains the effectiveness of the collection agency.
• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
• Ensures that all rents are collected timely and deposited on time and verified for accuracy.
• Plans, executes, and attends social and other property events for residents.
• Regularly seeks to understand and anticipate what residents need.
• Informs new residents by notifying them of property procedures, parking, leasing office hours, night access, mail, etc.
• Uses Knock, aptsc.com reputation, and other tools to determine resident satisfaction.
• Inspects property 2-3 times per week including periodic visits to residents.
• Ensures the resolution of resident issues and complaints in cooperation with the staff.
• Establishes and monitors the property budget daily in accordance with established goals; keeps expenses in line with the budget, ensures the property is adequately funded.
• Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
• Serves as the positive face of encouragement for other Property Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
• Reviews financials for their property, using summary reports, and completes a full review requiring the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance.
• Reviews assigned budgets and provides written feedback to Regional Manager during the budget creation process in the fall.

Skills/Abilities

• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Ensures adherence to company policies and safety rules; complies with policies for reporting incidents.
• Ensures that property records, lease and general files are accurately maintained.
• Sales management and marketing knowledge, ability to sell services to new and existing customers.
• Business and financial acumen to manage and control expenses.
• Skill and ability to clearly and concisely communicate verbally and in writing.
• Knowledge and skills to manage projects, organize, prioritize, and meet deadlines.
• Critical thinking and problem-solving skills.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and designated property management software to advance-the-date and perform monthly close-out.
• Ability to maintain confidentiality and maintain appropriate discretion.
• Requires the ability to make bank runs/deposits or to attend meetings due to business necessity.
• Will be required to interact with corporate to include Executive Management staff.

Administrative Requirements

• All emails must be handled within the same day, during normal business hours, if received before 4 p.m.
• The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be addressed by the Property Manager to acknowledge and respond, even if just to say, “this has been passed to person X for handling.”
• The Property Manager must assess recognition of performance issues.
• The Property Manager is to serve as the positive face of encouragement for other Property Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
• Ensure the teams are using all required technologies in accordance with policy.
• The Property Manager must review financials for their property, using summary reports, and complete a full review requiring the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance.
• The Property Manager must review assigned budgets and provide written feedback to Regional Manager during the budget creation process in the fall.

Education And Experience

• Associate degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, operations management, or an equivalent combination of education and experience.
• Certified Apartment Manager (CAM) credential preferred.