Property Manager

Responsibilities

• Ensure properties are maintained in a first-class condition.
• Perform weekly inspections of building operations, identify areas needing attention, follow up on maintenance or capital improvement projects, and ensure satisfactory function and appearance of the properties.
• Be thoroughly knowledgeable of company policies, procedures, and programs affecting day-to-day operations of buildings.
• Aid in the implementation of the tenant engagement platform and oversee tenant relations through personal contact, issue resolution, and promoting tenant satisfaction.
• Review and monitor tenant service requests to ensure prompt and accurate handling, and communicate issues to onsite staff.
• Manage annual contract reviews and bidding processes in accordance with client and lease requirements.
• Purchase supplies, materials, and equipment, and manage service and supply contracts to ensure compliance and accuracy.
• Maintain and update property site rules and regulations, building standards, tenant handbooks, security procedures, emergency preparedness programs, insurance, and tenant information.
• Supervise building staff and vendor partners, including janitorial, engineering, and security staff.
• Prepare annual operating budgets and expenses, tenant estimate billings, and reconciliations, and prepare monthly/quarterly/annual operating reports.
• Monitor all receivables, ensure prompt collection of outstanding amounts, and review and confirm coding of vendor invoices.
• Address vendor statements and inquiries related to accounts payable.
• Answer phones and distribute mail, and respond to after-hours emergencies.
• Collaborate with other Property Management staff on budgeted R&M and larger capital projects.
• Ensure tenant adherence to lease requirements and property rules and regulations.
• Respond to client inquiries/requests assigned to position.
• Maintain an open dialogue with supervisor, providing relevant information about property operations.
• Participate in lease administration and lease abstracting into Yardi.
• Collaborate with brokers on leasing calls.
• Maintain relationships and communicate with building owner or asset manager to align with owner's goals.

Qualifications

• A minimum of 4 years in commercial property management, including at least 2 years as a property manager.
• At least one class completed toward RPA, CPM, or similar certification (LEED, Fitwel), or real estate salesperson license preferred.
• Candidates without such coursework will be encouraged to commence coursework with support from Hospitality at Work if hired.
• A Four-year college degree preferred.
• An equivalent combination of education, certifications, and experience in lieu of a four-year college degree will be considered.
• Familiarity with underwriting, pro-formas, property condition reports or assessments (PCR/PCA), basic loan documents, loan draws and process, and property management agreements.
• Service-oriented and capable of interacting and clearly communicating with all levels of individuals and groups of people both orally and in writing.
• Planning and organization skills, with excellent attention to detail.
• A strong understanding of financial accounting principles and the ability to analyze and interpret reports.
• Ability to read, analyze, and interpret leases, general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to write reports, business correspondence, and procedural manuals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to accomplish directives with minimal supervision; must show consistent follow-through.
• Proficiency with Microsoft Word, Excel, and Outlook required.
• Experience with Yardi accounting system is preferred.

Benefits

• Competitive benefits package including group medical, dental, vision, life, and disability benefits.
• Group critical illness and accident insurance.
• Pre-tax flexible benefits plans for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off, paid holidays.
• Participation in a 401(k) plan with a company match.