Property Manager

Job Duties And Responsibilities

Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.

The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community.

Strong management skills, customer service skills, and supervisory skills are required.

Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.

Constantly strive for improvements in work process and results to better meet client's expectations.

On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.

Prepare annual budget for the association in partnership with Accounting Team.

Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.

Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.

Cook up and distribute information to headquarters support staff on management company procedures.

Provide prompt, detailed and accurate general status reports on all properties assigned.

Supervise on-site team members.

Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

Encourages staff to behave in a professional manner and comply with company’s safety standards.

Motivates staff to work as a team.

Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team.

Prepare for team meetings, in advance, and act as chairperson for the meeting.

Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.

Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.

Responds to phone calls and correspondence in a timely and professional manner.

Maintain a professional relationship with the BOD, Unit Owners, and vendors.

Able to run a BOD meeting when necessary according to Roberts Rules of Order.

Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.

Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.

Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.

Organizes time effectively and successfully balances the competing demands of multiple projects.

Attends monthly Manager’s meeting.

Maintain and upload all documents into the management support systems accurately and update accordingly.

Maintains contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder.

Obtain copy of all business licenses from vendors. Update all documents accordingly.

Maintains accurate records, files and communication pertinent to the Association office.

Updates Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.

Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.

Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.

Maintains aging report, timely legal action, and updated collection module on a timely basis.

Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Key Competencies

Communication Proficiency

Business Acumen

Customer/Client Focus

Decision Making

Financial Management

Results Driven

Job Requirements

Three (3) years of experience as Community Property Manager managing the community operations, such as staff and service contracts.

High School diploma required, college degree preferred.

Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.

Must have a strong working knowledge of customer service principles and practices.

Must be proficient and working knowledge of Microsoft Office Applications.

Must have a Florida CAM license.

Must have a valid FL Driver’s license.

Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.

Some locations will require bi-lingual in English and Spanish.