Property Manager

Job Summary

The Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff.

Supervision

• Manage and lead a team which may include Associate Property Manager(s), Administrative Assistant(s), Portfolio Administrator(s), Operation Manager(s) and Portfolio Assistant(s) including recruiting support, onboarding, supervision, scheduling, training, development, evaluation and disciplinary action of employees
• Provide coaching, direction, and leadership to employees in order to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations

• Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
• Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interface with property vendors and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule and on budget ensuring services meet contract specifications
• Request/review/recommend bids for contracted services
• Generate Master Service Contracts, as appropriate
• Ensure budgeted maintenance and repairs are performed on schedule
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting

• Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
• Review and approve, within prescribed limits of authority, vendor and contractor invoices
• Partner with Sr. Property Manager and Property Accountant to generate and/or review and approve annual CAM reconciliations
• Review and approve monthly accruals
• Provide financial analysis for new leases and lease renewals
• Act as “team captain” for annual budgeting process in conjunction with, Property Accountants, Building Engineers and other support staff
• Hold final accountability for annual property budgets
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize monthly operational narrative report to client

Leasing

• Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
• Prepare financial analysis for new leases and lease renewals, as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s)
• Ensure all vacant space is in “market ready” condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities
• Review new leases and prepare lease abstracts

Tenant and Owner Relations

• Maintain courteous, professional, service-oriented rapport with tenants and owners
• Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
• Create tenant “welcome package” for new assignments
• Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
• Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
• Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
• Maintain construction file

Corporate

• Perform other duties or projects as requested or required
• Perform administrative duties for assigned portfolio
• Perform other duties or projects as requested or required

Essential Qualifications

• Ability to work with minimal supervision and lead by example
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Good communication and organizational skills
• Ability to build relationships with clients, vendors and internal partners
• Ability to provide excellent customer service
• Ability to speak, write and understand English
• Demonstrated ability to read, understand and abstract leases and contracts
• Demonstrated ability to recognize high quality maintenance work
• Professional communication etiquette with good oral and written communication skills
• Accurate, attentive, detail oriented, with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Demonstrated ability to function in a team environment and proactively problem solve
• Ability to work outside of normal office hours to meet various deadlines
• Ability to prioritize and organize work load in order to meet daily, weekly and monthly deadlines
• Demonstrated ability to follow through and complete tasks
• Willingness and demonstration of professional development and continual learning
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required.

Education/Experience

• Bachelor’s Degree or a combination of education and experience
• Real Estate License required
• Required Knowledge: Strong knowledge of Property Management processes and procedures
• REQUIRED EXPERIENCE: 3+ years Commercial Property Management experience
• 1+ year supervisory experience