Property Manager

Essential Functions

• Strives to create and enhance Resident Experiences to meet the company Purpose to "Make Your Home an Enjoyable Living Experience."
• Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards.
• Oversees the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance.
• Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents.
• Guides, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents.
• Handles Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc.
• Coaches Resident Experience Team to fulfill Resident satisfaction goals and strives for exceptional feedback through surveys and online reviews.
• Responsible for driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software.
• Performs weekly model and/or market-ready show apartment walks to monitor show conditions for Leasing Teams.
• Prepares, processes, and signs new/renewed leases and related forms.
• Oversees these procedures when performed by other Associates.
• Accounts for records and activities logged/input in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, document management, etc.
• Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and understands the budget process, the monthly financial statements, variances, and how they relate to the budget.
• Takes necessary action when needed upon receiving monthly file audit report from designated Accounts Manager.
• Oversees the activity of outside contractors/preferred partners working on the property and ensures keys are properly signed out when needed.
• Provides coaching and training, technical assistance, and guidance for the Resident Experience team as it relates to shared operations and administrative tasks.
• Plans and holds daily and weekly team meetings to connect and communicate activities between management, maintenance, and leasing teams.
• Completes monthly 1:1 meetings with the Associates to mentor and encourage development.

Benefits

• Paid weekly, every Friday
• Health, Dental, Vision, Life, and Disability insurance
• Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
• 401(k) plan with an impressive company match
• 40% apartment rent discount
• Above industry average bonuses including: impact, renewal, move-in, holiday, anniversary, and wellness
• Paid volunteer time
• Paid parental leave
• Employee Assistance Program (EAP)
• Associate referral bonuses
• Paid training and certifications
• $3,000 annual tuition reimbursement
• Career development opportunities and support
• Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• 4 company sponsored social events per year