Property Manager

About the role

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. This role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience through a hospitality-centric culture blended with real estate expertise.

Responsibilities

• Hospitality / Leadership
  • Train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
  • Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
  • Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
  • Coordinate unique event programming with a focus on creating and maintaining a community atmosphere.
  • Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Operations
  • Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility.
  • Negotiate contracts and supervise all contractor services related to the physical operation of the property.
  • Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants while collaborating with asset managers or owners to meet performance objectives.
  • Display in-depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives.
  • Ensure the property is well-maintained and aesthetically pleasing.
  • Ensure compliance with all government, industry, regional, and company required programs, objectives, and policies.
  • Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.
  • Represent Hines in selected business, community, and industry organizations and groups.
  • Emergency Procedures
    • Establish and execute emergency plans and practice drills.
    • Monitor emergency equipment.
    • Lead and/or assist with evacuations, bomb searches, and life safety alarms as deemed reasonable and prudent.
    • Act as fire/life safety director while assisting emergency authorities and response teams.

Requirements

• Bachelor’s degree from an accredited institution (preferably with a focus on business administration, hospitality, real estate, or a related field).
• Two or more years of related management experience.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical, and project management skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eagerness to be part of a fast-paced and dynamic work environment.
• Proactive leadership always focused on continuous improvement.

Work Environment

• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• Perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25 lbs.
• Be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.

Pay

$120,000 - $135,000 per year.