Property Manager

About the role

The Property Manager plays a critical role in maintaining positive tenant relations, ensuring regulatory compliance, and supporting Harborlight Homes' mission to create affordable, inclusive, equitable, and sustainable housing opportunities for those in need.

Responsibilities

• Manage the daily operations of affordable housing properties and maintain high levels of resident satisfaction.
• Ensure compliance with HUD, affordable housing, and other applicable regulatory requirements.
• Coordinate annual and interim recertifications and maintain accurate resident files.
• Collect, review, and verify detailed income, asset, and eligibility documentation.
• Maintain strong data integrity and support the transition of property records into Harborlight Homes' management systems, including RealPage.
• Assess existing property management processes and identify opportunities for improved efficiency, compliance, and resident service.
• Foster respectful, professional relationships with residents while balancing empathy with accountability.
• Collaborate with service providers, community partners, residents, vendors, and internal teams to support property operations.
• Respond proactively to resident concerns and operational challenges with a solution-oriented approach.
• Monitor deadlines, documentation requirements, and reporting obligations to ensure ongoing compliance.

Requirements

• Bachelor's degree in Business, Real Estate, Social Services, Public Administration, or a related field; or equivalent combination of education and experience.
• 3-5 years of property management experience, preferably in affordable, supportive, or low-income housing environments.
• Experience managing resident certifications, compliance documentation, and affordable housing programs.
• Strong proficiency with property management software and Microsoft Office applications.
• Experience with RealPage, OneSite, or similar housing management systems preferred.
• Certified Occupancy Specialist (COS) designation preferred or willing to attain.
• Experience with HUD, Section 8, project-based subsidy programs, or other affordable housing compliance programs preferred.
• LIHTC experience strongly preferred, particularly for candidates interested in supporting Harborlight's broader affordable housing portfolio.
• Bilingual language skills highly desirable.

Qualifications

• Highly organized, mission-driven individual with strong analytical and problem-solving abilities.
• Ability to manage competing priorities in a dynamic environment.
• Comfortable making informed decisions independently and recognizing when issues require escalation.
• Follows through on commitments and balances compassion with consistency when working with residents.
• Adapts communication style to meet the needs of diverse populations.
• Approaches work with empathy, professionalism, and a genuine desire to make a positive impact.