Property Manager

About the role

Coordinate the delivery of an effective, professional block, estate, and leasehold management service to a portfolio of unique developments. Provide expertise and specialist advice on all aspects of property management, ensuring a consistent and coordinated approach across all customer groups.

Responsibilities

• Provide a high-quality, responsive, and value-for-money property management service to customers.
• Deal courteously and efficiently with enquiries concerning all types of management issues at properties managed by Plumlife (part of Great Places Housing Group specialising in home ownership and property management services).
• Carry out scheme inspections on a regular basis to ensure high standards are maintained.
• Ensure a customer-focused service is provided; communicate with customers effectively, provide regular updates, and relay key information to sustain a visible management service.
• Prepare and monitor budgets and service charge accounts.
• Carry out Section 20 consultations as required.
• Take a leading role in planning major works, preventative maintenance, and cyclical works in accordance with operating manuals, specifications, and lease particulars.
• Recognize situations where specialist technical support is required, coordinate third parties, and oversee programmes of work.
• Attend residents' meetings and AGMs as required.
• Ensure responsive and planned repairs carried out to properties are of a high standard, delivered well, in line with budgets, and in accordance with legislative requirements.
• Liaise with clients and other key stakeholders.

Requirements

• Qualified to IRPM or equivalent Housing Qualification or working towards it.
• Experience in a block, estate, or property management role.
• Experience delivering a customer-focused service.
• Experience of Leasehold Management including Health & Safety compliance requirements.
• Experience of setting and monitoring budgets.
• IT literate.
• Ability to use own initiative and work under pressure to meet tight deadlines.
• Excellent problem-solving abilities.
• Knowledge of relevant Leasehold, landlord, and tenant legislation including S20 consultation process and consultation with customers generally.
• Full clean UK driving licence and use of own transport.
• Ability to demonstrate empathy in dealing with and resolving disputes.
• Excellent customer service skills.
• Ability to communicate with people at all levels.

This role is subject to a basic DBS check.

Benefits

• Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
• Healthcare: WPA auto-enrolled at no contribution level with £1250 of savings available; option to increase and add family members.
• The Market Place: High street, restaurant, and supermarket discounts, gym memberships, cycle-to-work, smart tech loans, and more.
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years, plus bank holidays.
• Reward & Recognition: "You Count Rewards" for going above and beyond.
• Help with transport: Season ticket loans for public transport at discounted rates.
• Wage Stream: Access to savings opportunities and early access to wages.

All benefits can be used inside and outside of work to support colleague wellbeing.