Property Manager

About the role

Oversees daily operations of the Affordable Housing community, including resident relations, management of the physical plant, direction of maintenance and clerical staff, compliance with HUD and other federal, state, and local regulations, rent-up and resident (re)certification processes, community relations, resident activities, vendor relations, budget management, and marketing to maintain full occupancy.

Ensures customer satisfaction by being responsive to requests and concerns. Organizes the efficient use of resources, including directing staff. Manages by walking around and noting resident and physical plant issues, addressing them as appropriate or escalating complex issues to the Executive Director for guidance.

Produces or oversees production of newsletters and activity calendars. Orients, trains, and directs maintenance and clerical staff and volunteers. Maintains or oversees business office operations. Assists with dispersing and gathering documents for resident certifications and marketing as defined in the AFHMP or directed by the Executive Director.

Acts as a liaison between the Executive Director and the resident community, families, resident council, vendors, and the external community. Welcomes and orients new residents, ensuring they understand community policies, resources, services, and their lease. Provides input related to hiring, training, and evaluating staff. Maintains a professional image to the public, staff, residents, and families.

In the absence of a filled Social Service Coordinator position, oversees social service coordination for residents. Coordinates and facilitates timely unit turn-overs to minimize vacancy days. Provides resources to support resident-sponsored activities and plans and implements facility-sponsored activities. Manages expenses to meet the budget.

Responsibilities

• Model and embody Eskaton’s core values, including creating a sense of warmth, welcoming, and belonging for all.
• Foster excellence in everything we do.
• Seek consistent improvement, learning, and sustainable growth.
• Step up, take ownership, and lead with initiative.
• Fully comply with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintain attendance as outlined in Eskaton policy.
• Follow required dress code and Eskaton’s Community Appearance Standards.
• Maintain a professional image to the public and residents.
• Work in accordance with established safety guidelines; use proper body mechanics; follow safe work practices; wear appropriate safety gear.

Requirements

• Demonstrated working knowledge of HUD subsidized housing regulations, customer service, and property management.
• Demonstrated ability to work effectively with older adults.
• Two years’ experience with progressive responsibility in management functions.
• Certificate of Occupancy Specialist (COS) is required or must be obtained within the first 6 months of starting this position.

Qualifications

Education: An AA degree or other certificate in gerontology or property management is preferable. Individuals without a degree or certificate but with appropriate work experience may be hired.

Working Conditions and Physical Requirements

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

• Light Work: Exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and the worker sits most of the time, the job is considered light work.

The final candidate must successfully pass Eskaton's post-offer, pre-employment testing, which includes a criminal background check, drug test, TB screen test, and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Benefits

• Competitive pay and a 401K matching program to help you plan for your future.
• Comprehensive benefits that support your physical and mental health.
• Celebration of diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Pay

Starting pay ranges from $22.90 per hour to $30.30 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.