Property Manager

About the Role

The Property Manager oversees the daily operations of the property. This manager ensures customer satisfaction by efficiently managing resources, workflow of staff and responding to resident, family, and external requests. Responsible for quality assurance and for compliance with HUD regulations.

Responsibilities

• Oversees daily operations of the Affordable Housing community, to include resident relations, management of physical plant, directs maintenance and clerical staff, compliance with HUD and other federal, state, and local regulations, rent-up and resident (re)certification processes, community relations, resident activities, vendor relations, managing to budget, and marketing to maintain full occupancy.
• Produces or oversees production of newsletters and activity calendar.
• Orients, trains and directs maintenance and clerical staff and volunteers.
• Maintains or oversees business office operations.
• Assists with dispersing and gathering documents for resident certifications.
• Assists with marketing as defined in the AFHMP and/or directed by Executive Director.
• Acts as liaison between Executive Director and the resident community, families, resident council, vendors and external community. Becomes an active part of the local community.
• Welcomes and orients new residents to ensure that they are made aware of the community's policies and procedures, resources and services available in the community and that they understand their lease and attachments.
• Coordinates and facilitates timely unit turn-overs to minimize vacancy days.
• Manages expenses to meet the budget.
• Models and embodies Eskaton's core values, including: creating a sense of warmth, welcoming and belonging for all; fostering excellence in everything we do; seeking consistent improvement, learning and sustainable growth; stepping up, taking ownership and leading with initiative.
• Fully complies with all provisions in Eskaton's Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy. Follows required dress code and Eskaton's Community Appearance Standards. Maintains a professional image to the public and residents. Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Qualifications

• 1 Year of Property Management experience is required.
• Certificate of Occupancy Specialist (COS) is required or must be obtained within first 6 months of starting this position.
• An AA degree or other certificate in gerontology may be considered; individuals without a degree or certificate, but with appropriate work experiences, may be hired.
• Experience with Onesite is preferred.

Skills & Knowledge

• Demonstrated working knowledge of HUD subsidized housing regulations, customer service, and property management.
• Demonstrated ability to work effectively with older adults.

Pay

The starting salary for this position ranges from $25 to $27 per hour. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.