Property Manager

About the role

Our Property Managers are the community leaders, knowledgeable in the multi-family industry and counselors to residents. They specialize in different areas to run a smooth operation on-site, leading the community's success by managing daily operations, supporting the team, maximizing occupancy levels, and handling resident relations.

Responsibilities

• Manage financial matters, coordinate maintenance work, enforce leases, and conduct performance evaluations
• Ensure efficient daily operations and meet financial goals, increase property value, and satisfy resident needs
• Work with the Maintenance Supervisor and Regional Property Manager to prepare the annual budget
• Oversee purchases and use approved vendor lists
• Process, approve, and submit invoices to the Corporate Office
• Maintain and reconcile petty cash account
• Ensure Dweck's rental payment policies are applied and pursue delinquent accounts
• Interview and hire new team members, provide onboarding experience, and educate new team members on processes
• Coach team members to enhance their expertise and motivate them to achieve community goals
• Manage and approve team member schedules and timesheets
• Foster engaging, encouraging, transparent, and fair performance reviews
• Investigate and respond to resident concerns
• Oversee the applicant qualification process and administer lease accuracy
• Communicate with vendors/contractors and prepare rent increase Group Edit List
• Attend scheduled corporate management meetings and conduct on-site team meetings
• Provide clerical support and complete lease applications and verifications
• Keep accurate records, logs, and operating access data system
• Produce daily, weekly, and monthly reports using the access data system
• Follow accounts receivables checklist and monthly calendar
• Collect and post resident payments to the automated Accounts Receivable Module
• Conduct daily bank deposits and contact delinquent tenants
• Audit the Delinquent/Prepaid Report and prepare necessary corrections
• Assess non-recurring charges and issue Non-payment Notice or 5 Day Pay or Quit Notice
• Forward suit list to attorney and testify in court for delinquent judgments
• Examine move-in accounts and ensure all recurring charges are assessed correctly
• Reconcile security deposit returns and move-out accounts
• Process Vacated Tenant Bad Debt and forward to collection agency
• Welcome and show community to prospective new residents
• Answer incoming phone calls and complete paperwork
• Review advertising strategies and promote resident and business referral programs
• Contribute ideas to Regional Manager for marketing property and improving resident satisfaction
• Extend professional relationships to residents and promote valuable resident relations
• Provide a positive maintenance experience and display positive customer service expressions
• Promote goodwill among prospects, residents, coworkers, and contractors
• Review notices to vacate and attempt to save potential move-outs
• Conduct move-in/move-out inspections and provide guidance on routine maintenance service
• Physically walk and inspect the property, checking on vacant apartments
• Coordinate with maintenance and contractors to ensure turnovers after move-outs
• Monitor and schedule all maintenance activities
• Oversee preventative maintenance and energy management inspections and programs
• Provide feedback in emergencies and follow-up with written Incident or Accident Reports
• Ensure all workers' compensation claims are reported and proper paperwork is completed
• Promote safety and security measures to reduce owner liability and increase resident/employee protection

Requirements

• High school diploma or GED
• 3+ years' experience in an Assistant Property Manager or Property Manager role in Multi-Family
• Knowledge of Landlord/tenant, ADA, and fair housing laws
• ARM, CAM, CPM, or similar designations
• Experience using Yardi CRM
• Experience managing a team, including leasing and maintenance

Benefits

• Competitive pay and bonuses
• Team Member Referral program
• Comprehensive health, dental, and vision insurance
• Life/AD&D, short-term/long-term disability
• Paid time off - holidays, vacation, sick, and bereavement
• Company matched 401K
• Apartment home discount
• Uniforms for service teams
• Training programs
• Team building events