Property Manager

Key Responsibilities

• Serve as the primary point of contact for all assigned residents
• Respond promptly to tenant inquiries, concerns, and maintenance requests
• Build strong tenant relationships to drive lease renewals and reduce turnover
• Mediate and resolve tenant disputes professionally and equitably
• Conduct regular unit and building inspections to ensure quality and compliance
• Achieve and maintain maximum occupancy across assigned properties
• Post available units to marketing platforms and coordinate showings
• Respond to prospect inquiries (guest cards), schedule showings, and guide applicants through the leasing process
• Screen applicants in accordance with Fair Housing laws and Drexel standards
• Ensure all lease agreements and related documentation is accurate and complete
• Manage lease renewals proactively to minimize vacancy loss
• Perform routine property inspections across scattered-site portfolio buildings
• Coordinate and follow up on maintenance and repair requests using AppFolio
• Liaise with vendors, contractors, and building staff to ensure timely service delivery
• Implement preventive maintenance schedules to protect asset value
• Ensure properties meet all City of Chicago housing codes, including Heat Ordinance compliance (September 15 - June 1)
• Coordinate City of Chicago, CHA (Chicago Housing Authority), and other regulatory agency requirements at assigned properties
• Enforce lease terms and manage lease violations in accordance with Illinois Landlord-Tenant law
• Maintain accurate records of unit activity, inspections, and tenant communications in AppFolio
• Aid with budget monitoring and provide operational input for financial reporting
• Stay current on Chicago-area rental market trends, comparable rents, and neighborhood activity

Requirements

• Required: 1-3 years of residential property management experience, preferably in multifamily or scattered-site
• Strong working knowledge of Chicago landlord-tenant law and Fair Housing regulations
• Excellent interpersonal skills and ability to connect with diverse tenant populations
• Highly organized with the ability to manage multiple priorities across multiple locations
• Proficiency with property management software (AppFolio preferred)
• Valid Illinois driver's license and reliable transportation
• Strong written and verbal communication skills

Preferred Experience

• Managing CHA or Section 8/HCV properties
• Bilingual (English/Spanish) a plus