Property Manager

About the role

Cornerstone Residential is a comprehensive property management company dedicated to providing exceptional service and maximizing revenue for our partners. We manage over 23,000 housing units across 229 communities in the western and mid-United States. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. We focus on resident and employee satisfaction to maintain high occupancy rates and foster community loyalty.

Job Summary

The Property Manager is a business leader responsible for resident customer service and managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential property. This role oversees the day-to-day operations, inspects the property, manages the team, prepares move-in paperwork, operates the office, maintains maintenance, manages maintenance requests, monitors utilities, manages finances, collects rent, handles violations, assesses move-out conditions, and manages marketing activities.

Essential Duties

• Manage day-to-day operations.
• Inspect property on a regular basis and verify condition of vacant units.
• Manage daily property requirements and maintain long-range capital improvements planning.
• Ensure all monies received are deposited and recorded on a daily basis and confirm proper bookkeeping procedures are followed.
• Compile weekly/monthly property status reports.
• Promptly respond to resident concerns, comments, and/or complaints.
• Create a sense of community at the property while maintaining the policy of non-fraternization.
• Manage property maintenance with the assistance of the maintenance team.
• Manage requests for repairs and maintenance and evaluate timely completion of work orders.
• Maintain compliance with required permits for operating the property, such as, pool, elevator, etc.
• Monitor electric, water, and gas usage on the property.
• Maintain and manage all financial responsibilities.
• Approve and submit invoices for payment in a timely manner.
• Maintain accurate records of property transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Complete variance reports and other weekly reports.
• Manage and monitor rental collection.
• Ensure rent and other charges are collected timely and posted daily.
• Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
• Ensure compliance with community policies and lease agreements.
• Respond to violations and communicate with the residents.
• Assess move-out condition of apartments and have a final account statement sent with the final disposition.
• Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
• Manage property personnel.
• Create, mentor, and manage a cohesive property management team in accordance with policies.
• Cook up orientation and ongoing training programs for property staff.
• Complete performance reviews for staff and make recommendations for salary increases and/or advancement.
• Manage time off for property management team and submit payroll for processing.
• Ensure staff receives new hire safety orientation as well as annual safety training.
• Cook up with the maintenance supervisor and attend monthly safety meetings and training for property staff; monitor the use of proper safety precautions on the property.
• Follow company procedures and report any workers’ compensation issues and/or employee incidents immediately to the workers’ compensation carrier, to management, and to human resources.
• Perform other duties as assigned or requested to support property operations.

Requirements

• Minimum of one to two years’ experience as a multi-family property manager.
• Working knowledge of OneSite or other property management software.
• Reliable transportation, maintain auto insurance, and have a valid driver’s license.
• Proven ability to market properties.
• Strong communication and customer service skills.
• Preferred: CAM, ARM, or CCRM certification.
• Preferred: Bilingual or multilingual skills.

Benefits

Part-time, hourly/Non-Exempt. Shift: Monday - Friday 1 pm-5 pm (20 hours per week). Compensation: $10-$11 per hour (eligible for Exempt Housing-fully compensated).