PROPERTY MANAGER

About the role

Providence Housing develops, finances, and manages affordable housing for seniors, individuals with special needs, and families. It is a not‑for‑profit corporation affiliated with the Roman Catholic Diocese of Rochester, New York. Its mission is to strengthen families and communities by creating and providing access to quality affordable housing enriched by the availability of supportive services. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Responsibilities

• Coordinates the activities of an on‑site rental property management office, including supervising administrative and maintenance staff, monitoring workflow, approving timesheets, and completing annual performance reviews.
• Interviews prospective tenants to complete housing applications and collect eligibility information and documentation.
• Communicates property and/or program guidelines, eligibility requirements, lease restrictions, and applicable rules and regulations to applicants and tenants.
• Conducts recertification of housing eligibility for current tenants.
• Verifies accuracy of information provided by tenants or prospective tenants in accordance with regulatory requirements.
• Recommends eligibility and suitability of tenants and prospective tenants for residency.
• Computes income and expenses to determine applicants’ and tenants’ rental charges according to applicable funding agency regulations.
• Inspects rental units to assess housekeeping habits, identify repair and maintenance needs, check safety equipment status, and determine necessary corrections and tenant notifications.
• Manages tenant complaints (poor housekeeping, insect infestations, landlord/neighbor relations, noise, etc.) and prepares and delivers oral and written lease enforcement notices when necessary.
• Observes and addresses needs of tenants as they age in place.
• Refers tenants to appropriate social service agencies when necessary.
• Recommends eviction of tenants when necessary and prepares initial eviction documents.
• Prepares work orders for required repairs and maintenance.
• Collects rents and other tenant charges, makes deposits, and prepares appropriate documentation.
• Writes letters, memos, reports, and completes various forms and ledgers on computer.
• Keeps the Regional Property Manager/Director of Asset Management informed of activities and property status.
• Ensures rents are collected according to the lease agreement.
• Prepares late and 3‑day notices in accordance with company policy and executes the eviction process for tenants delinquent with rent.
• Processes accounts payable in accordance with company procedures.
• Assists with the annual property budget preparation and monitors financial performance monthly.
• Keeps apprised of all rules, regulations, statutes, and laws required to maintain a low‑income housing property.
• Compiles reports on a monthly, quarterly, semi‑annual, and/or annual basis as required by PHDC and funders.
• Participates in appropriate neighborhood associations.
• Ensures compliance with all policies, procedures, and regulations, including fair housing regulations.
• Ensures safety of building, employees, and tenants.
• Provides positive marketing efforts for PHDC and property, including preparation and distribution of monthly tenant newsletters.
• Ensures accuracy of all marketing materials.
• Responsible for ensuring all information in systems is accurate and complete.
• Mentors/trains new staff.
• Performs other related duties as determined by the Regional Property Manager.
• Key performance measures: 100% compliance with fair housing regulations and regulatory requirements; achieve targeted cash flow; maintain overall annual occupancy rate of 97% or more; ensure units do not remain vacant for more than 30 days; collect 95% of all scheduled rents by the 5th day of each month and a minimum of 98% by month‑end; ensure that 100% of tenants with unpaid rent either have a written payment plan or eviction process started by the 15th of each month; 100% of tenant recertifications completed at least 30 days prior to the effective date; maintain friendly, helpful, courteous interactions with tenants, vendors, and co‑workers; ensure overall tenant satisfaction.

Requirements

• Education: High School Graduate.
• Credentials: Valid NY State Driver License and access to a reliable vehicle.
• Experience: 3 years of experience with affordable housing programs desired.
• Additional Qualifications: Good interpersonal skills; good written and oral communication skills; methodical, dependable, organized, honest and courteous; valid NYS driver’s license and driving record acceptable to agency; flexible schedule; good reading comprehension and writing skills; reliable and insured transportation; computer ability; certified credit compliance professional or willingness to attend training to obtain certification.
• Physical Demands/Work Environment: While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually quiet. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check.

Benefits

• Competitive salary and 403b retirement plan.
• Generous time off package and work‑life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of truly making a difference in people's lives.

Pay

$20‑$23.00 per hour.

Schedule

Part‑time, 24 hours per week.