Property Manager

About the role

Bruziv Partners is seeking a Property Manager for a luxury downtown Akron property. The ideal candidate will join a team and will assume multi-disciplinary responsibilities including tenant care, marketing, leasing, financial, reporting, budgeting, management of a team conducting maintenance and renovations assignments, software operating and recording, and other management and administration responsibilities. The Property Manager will oversee a fast-paced and demanding property.

Responsibilities

• Leasing - Follow up on all leads and schedule appointments for prospective tenant tours to maintain low vacancies.
• Prepare and submit purchase orders for approval of management prior to making purchases.
• Complete all rent payments bank deposits in a timely fashion (checks and online payments).
• Submit and schedule all payments of property invoices from vendors and record in AppFolio all income and expense transactions.
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
• Coverage of periodic inspections (twice a year) of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Absorb and maintain property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Aid in the administration of tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Master and utilize all aspects of the AppFolio management software. Coordinate entry of all property information into the software program and establish reporting protocols. Monitor all key dates and reporting within the system.
• Aid the Property Owner in establishing the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.

Skills, Knowledge and Personal Characteristics

• Exceptional communication and organizational skills.
• Detail-oriented and accurate especially with numbers.
• Customer service experience.
• Ability to work under pressure.
• Self-motivated and self-directed.
• Ability to assert oneself.
• Exemplary time management skills.
• Ability to work with staff in solving problems and ability to take direction and function as part of a team.
• Very good computer skills.

Specific Duties

• Leasing - Follow up on all leads and schedule appointments for prospective tenant tours to maintain low vacancies.
• Prepare and submit purchase orders for approval of management prior to making purchases.
• Complete all rent payments bank deposits in a timely fashion (checks and online payments).
• Submit and schedule all payments of property invoices from vendors and record in AppFolio all income and expense transactions.
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
• Coverage of periodic inspections (twice a year) of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Absorb and maintain property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Aid in the administration of tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Master and utilize all aspects of the AppFolio management software. Coordinate entry of all property information into the software program and establish reporting protocols. Monitor all key dates and reporting within the system.
• Aid the Property Owner in establishing the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.

General Duties

• Prepare, memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying
• Maintain office clerical, filing and record keeping systems.
• Coordinate production and ordering of signs, tenant identification, etc.
• Aid in the production of monthly and annual reports inc. reports to the lender.
• Aid in preparation of transaction related documents.
• Maintain contact and other databases for company.
• Maintain adequate inventory of all office supplies and contact all vendors when maintenance is required on
• Coordinate regular inventories of all business property.
• Contractor coordination.
• Aid in tenant move-ins.
• Obtain estimates/bids for repairs at the property. Generate and track Service Orders, approvals and distribution.
• Sort, code and ensure accuracy and compliance with contracts of all property related invoices.
• Coordinate and schedule appointments, on-site & off-site meetings and conference calls.
• Collect and organize all property information in a format for quick reference.

Financial

• Verify detailed invoice amounts and information with approved Service Orders or Contracts.
• Ensure proper property coding on invoices.
• Investigate cost reduction opportunities.
• Read meters and calculate utility bill-backs to tenants if relevant.
• Comply and submit the company’s weekly reports to management.
• Aid corporate accounting with questions related to the property and resolution of vendor issues.

Scope of Responsibility and Authority

The Property Manager is charged with supporting management's efforts in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Owner's goals and objectives. In absence of Executive staff, the Property Manager must provide "in charge" responsibilities for the property. These responsibilities include being on-call 24 hours, managing and delegating maintenance staff and contractors.

Other Requirements

• Full-time salary position.
• 5-10 years of directly relevant Multifamily Property Management experience.
• Preferred but not a must - Bachelor’s Degree from four-year College or University
• Emphasis on equivalent combination of education and experience.
• Proven team leadership capabilities and experience, with the ability to think out of the box, initiate and achieve goals to improve the performance of the properties
• Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
• Familiarity with property management software (i.e. AppFolio.) a plus.
• Effectively prioritize and multi-task.
• Excellent people skills.
• Strong working knowledge of general office equipment (copiers, fax machines, scanners, computers).
• Ability to effectively communicate both orally and in writing with peers, managers and clients.
• Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
• Proactive, initiate follow-through.

Salary Compensation and Benefits

$60,000 to $65,000 compensation commensurate with experience
Medical, Dental, Visual, Life Insurance Benefits
401k
Performance Bonus Potential

Miscellaneous

This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.