Property Manager

Supports Boulder Housing Partners' strategic and operational objectives by managing an assigned portfolio to promote strong occupancy, successful tenancies, regulatory compliance, and effective property operations. This position will initially support a portfolio with a significant focus on Project-Based Voucher housing. Portfolio assignments may also include LIHTC, HOME, locally funded affordable housing, other HUD-assisted programs, and market-rate housing and may change based on organizational needs.

Responsibilities

• Ensures the property (including the admissions process) operates in compliance with all federal, state, and local regulations that may apply to the project.
• Manages property operations within accordance of all Federal, State and Local Fair Housing requirements.
• Manages property operations to meet targeted performance benchmarks in compliance, lease renewals, occupancy, budget, and customer service.
• Trains and supervises Assistant Property Managers and Leasing Specialists assigned to the Property Manager's properties.
• Works productively with onsite Maintenance and Resident Services staff to drive collectively toward operational goals.
• Monitors rent collection process and late payment reports according to BHP policies and procedures.
• Conducts ongoing site inspections and monitors curb appeal.
• Reports on building or site-related problems to the maintenance department.
• Conducts inspections of housing units for cleanliness, maintenance needs, and standards of occupancy at move-ins, annually, move-outs, and as regulations require.
• Monitors and enforces lease violations; serves and follows up on eviction notices.
• Works with reasonable accommodation issues under Section 504 (ADA).
• Monitors and implements changes in covenant regulations that affect program performance in their portfolio.
• Implements organizational, personnel, and/or policy changes relevant to their properties, programs, or participants.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
• Leads the customer service team for their properties, including property management, resident services, and maintenance staff.
• Maintains high occupancy level and low turnover rate within established budgeted benchmarks.
• Certifies resident eligibility using federal, tax credit, and local program guidelines.
• Attracts and retains residents through superior customer service.
• Collects, monitors, and reviews market data.
• Maintains and uses callback lists, when applicable.
• Organizes and maintains resident files.
• Processes renewals and recertifications.
• Tracks property data via property management software (Yardi).
• Collaborates with maintenance to minimize turnover delays and costs.
• Prepares move-out settlement statements & collections.
• Oversees the lease-up of new developments, as required.
• Performs complex calculations of assets and all sources of income for resident certifications, as necessary.
• Reviews financial reports monthly with Regional Property Manager.
• Manages and monitors site budget and informs Supervisor of any major variances or deviations.
• Meets all regulatory requirements & compliance for each managed site.
• Submits compliance reports on time.
• Performs file pre-audits and file reviews with syndicators, partners, and lenders.
• Provides site presence and resources to residents by holding regular office hours on-site.
• Coordinates Eco-pass programs at sites when applicable.
• Communicates courteously and responsively and provides effective and efficient service to the public and co-workers.
• Promptly addresses resident issues, requests, and communications.
• Responsible for quarterly resident newsletters.
• Assists the Regional Property Manager and Resident Services Coordinator in planning and coordinating community activities.
• Provides direction and quality supervision for assistant property managers and other assigned staff; meets with staff to identify and resolve problems; assigns work activities and projects; monitors workflow; reviews and evaluates work products, methods, and procedures.
• Ensures consistency of communication, implementation of policies and procedures, and data tracking.
• Ensures the delivery of departmental employee training, motivation, supervision, and evaluation; provides guidance, support, and constructive feedback to team members.
• Performs related duties as required by management to meet the needs of BHP.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems.
• Actively supports and upholds BHP's stated mission and values.
• Optimizes the use of resources; responsible for knowing and complying with all BHP policies.
• Participates in professional training and development; adheres to attendance and workplace attire policies.

Requirements

• At least three years' experience in housing and/or property management with multi-site oversight of over 250+ units.
• Experience managing Project-Based Voucher properties or working with HUD-assisted housing programs is strongly preferred. Candidates with comparable affordable housing experience and the ability to learn PBV requirements will also be considered.
• Well-developed interpersonal and conflict resolution skills.
• Ability to communicate and maintain effective relationships with people from a variety of backgrounds.
• Interpersonal skills needed to resolve landlord and resident issues.
• Communication skills needed to prepare clear and concise administrative reports.
• Communication skills to effectively respond to requests and inquiries from BHP residents and the general public.
• Effective organizational, time management, and planning skills.
• Ability to maintain complex records and documentation.
• Ability to understand and interpret legal information related to housing programs.
• Ability to maintain a high degree of confidentiality.
• Valid Colorado driver's license and acceptable motor vehicle record. Must provide own vehicle for transportation; mileage reimbursed according to BHP policy.
• Acceptable background information including criminal history.
• Ability to monitor property-specific budgets and financial reports.
• Ability to train, monitor, and supervise property management staff in their team.
• Ability to implement and explain federal and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC), and/or other affordable or HUD programs.

Skills

• Interpersonal Skills: Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
• Dealing with Ambiguity: Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn't upset when things are up in the air, doesn't have to finish things before moving on, can comfortably handle risk and uncertainty.
• Self-Knowledge: Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
• Drive for Results: Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.
• Organizing: Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.
• Customer Service: Provides exemplary customer service to applicants, residents, community partners, and co-workers.
• Communication Skills: Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
• Time Management: Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
• Property Management Skills: Demonstrates knowledge of property management operations and regulated housing programs. Experience with Project-Based Voucher requirements is strongly preferred for the initial portfolio assignment.

Qualifications

• Knowledge of operations, services, and activities of comprehensive housing site management including multi-family, tax-credit, and project-based Section 8.
• Knowledge of property management software — preferably Yardi.
• Knowledge of economic and social issues that impact low-income residents.
• Knowledge of community resources available to low-income residents.
• Knowledge of techniques used in working with the mentally, physically, socially, and economically disadvantaged.
• Knowledge of modern office procedures, methods, and equipment including computers and supporting word processing and spreadsheet applications, specifically Microsoft Office programs.
• Knowledge of methods and techniques of managing buildings, facilities, and grounds.
• Knowledge of mandated Housing Quality Standards and other relevant regulations.

Pay

$65,000 - $75,000 DOQ

Benefits

• Medical, dental, vision health plans
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans
• Paid life insurance
• Employee wellness program
• Selected Summer Fridays off (if applicable)
• Long-term disability
• 13 paid holidays per year plus vacation and sick leave
• Excellent work-life programs, such as flexible schedules, training opportunities, and more