Property Manager

Avenue5 Residential empowers you to deliver exceptional resident and property experiences while supporting your professional growth. We offer a holistic benefits package to care for your mind, body, and financial well-being.

About the role

The Property Manager oversees all aspects of property operations, ensuring efficient day-to-day management, resident satisfaction, and financial performance. This role involves lease administration, maintenance coordination, supplier contract oversight, and monthly reporting to create a positive experience for residents, associates, and clients.

Responsibilities

• Manage day-to-day property operations, including resident satisfaction, retention, lease administration, rent collection, delinquency management, and property P&L.
• Meet client expectations by delivering excellent customer service.
• Recruit, interview, hire, and provide corrective feedback and development for associates.
• Lead and communicate a shared vision to foster a high-performance team culture.
• Execute the strategic marketing plan to attract and retain residents.
• Understand and adhere to operations guidelines outlined in the property management agreement.
• Address resident complaints and serve as a liaison between residents, the corporate office, and common area maintenance enforcement.
• Maintain professional and technical knowledge through workshops, publications, and networking.
• Organize and implement site natural disaster and emergency evacuation plans.
• Manage property and associate safety records, property loss claims, and risk management initiatives.
• Perform other duties as assigned.

Requirements

• High school diploma (required); Bachelor’s degree (preferred).
• Two to three years of property management experience (required).
• One to two years of direct management experience (required).
• Knowledge of resident rental lifecycle activities (required).
• Real estate license (preferred or required in some locations).
• Knowledge of Salesforce.com (preferred).
• Prior experience with Yardi Voyager or equivalent property management software (preferred).

Skills

• Strong organizational and time-management skills.
• Excellent interpersonal skills for effective communication with all levels of management.
• Intermediate proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Ability to handle confidential matters with discretion.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Strong sense of urgency and ability to relay technical concerns accurately.
• Fluency in English (reading, writing, comprehension, and conversation).
• Proficiency with general office equipment (telephone, fax, printer, copier, key track system).
• Exceptional customer service and interpersonal skills.
• Ability to manage and de-escalate situations involving difficult or angry individuals.
• Valid driver’s license, clean driving record, and current auto insurance (required).

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and 401(k) matching contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and your birthday off.
• Mentoring and professional development opportunities.
• Employee discounts and tuition reimbursement.
• Robust recognition program.

Pay

$100,000 to $115,000 per year.

Avenue5 Residential is recognized for its award-winning culture, including being a Top 15 national finalist for Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, and ranked among the Best Workplaces in Real Estate™.