Property Manager

Core Responsibilities

1. Homeowner Relationship Management

• Primary Point of Contact & Trusted Advisor
  • Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
  • Build trusted, long‑term relationships rooted in transparency, follow‑through, and credibility
  • Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
  • Conduct regular proactive check‑ins with homeowners
  • Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
• Consultation & Guidance
  • Confidently discuss property performance, revenue drivers, and market dynamics
  • Guide homeowners on pricing strategy, marketing optimization, and improvement investments
  • Clearly explain trade‑offs, constraints, and decisions
  • Maintain detailed homeowner history, preferences, and risk indicators in CRM
• Retention & Growth
  • Identify at‑risk homeowners and execute retention plans
  • Serve as the homeowner advocate in internal discussions and decision‑making

2. Portfolio Operations Management

• Property Oversight
  • Own day‑to‑day operational performance for a portfolio averaging 40‑80 units (market dependent)
  • Ensure properties meet brand, cleanliness, maintenance, and readiness standards
  • Conduct and review inspections; address recurring issues through permanent solutions
  • Monitor property condition trends and recommend preventative maintenance
  • Operational Decision‑Making
    • Coordinate with POD and/or third‑parties to resolve issues efficiently
    • Own work order outcomes, not just submission or tracking
    • Make day‑to‑day decisions independently
    • Monitor and actively manage operational cost per property
• Inspection Strategy & Scheduling Authority
  • Own inspection strategy and cadence for the assigned portfolio
  • Independently schedule and prioritize inspections based on:
    • Owner arrivals and owner usage
    • VIP and high‑risk guest arrivals
    • Recent maintenance issues or guest feedback
    • Property complexity, size, and condition
    • Time elapsed since last physical walkthrough
  • Ensure each property is physically or virtually inspected on a regular, proactive cadence
  • Document inspection findings, trends, and follow‑up actions clearly
  • Escalate systemic issues for process improvement
• Quality & Compliance
  • Review guest feedback and address property‑specific issues at the root cause
  • Ensure compliance with local regulations, HOA requirements, and brand standards

3. Departmental Partnership & Accountability

• Cross‑Functional Ownership
  • Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
  • Translate internal recommendations into clear homeowner actions and decisions
• Execution & Follow‑Through
  • Submit requests following established protocols
  • Track open items through resolution
  • Provide feedback to teams on process gaps and improvement opportunities

4. Revenue & Performance Optimization

• Demonstrate working knowledge of revenue management principles
• Confidently communicate pricing and performance decisions to homeowners

5. Onboarding & Transitions

• Lead homeowner relationship onboarding in partnership with onboarding and sales teams
• Set expectations early around communication cadence, standards, and decision‑making
• Manage property offboarding with professionalism and feedback capture

Required Qualifications

• 3–5 years experience in property management, hospitality, or portfolio‑based client management
• Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
• Dependable, self‑motivated, and able to work independently while