Property Manager

CORE RESPONSIBILITIES

• Homeowner Relationship Management
  • Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
  • Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
  • Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
  • Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
  • Consultation & Guidance
    • Confidently discuss property performance, revenue drivers, and market dynamics
    • Guide homeowners on pricing strategy, marketing optimization, and improvement investments
    • Maintain detailed homeowner history, preferences, and risk indicators in CRM
  • Retention & Growth
    • Identify at-risk homeowners and execute retention plans
    • Serve as the homeowner advocate in internal discussions and decision-making
• Portfolio Operations Management
  • Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
  • Ensure properties meet brand, cleanliness, maintenance, and readiness standards
  • Conduct and review inspections; address recurring issues through permanent solutions
  • Monitor property condition trends and recommend preventative maintenance
  • Operational Decision-Making
    • Coordinate with POD and/or third-parties to resolve issues efficiently
    • Own work order outcomes, not just submission or tracking
    • Monitor and actively manage operational cost per property
  • Inspection Strategy & Scheduling Authority
    • Own inspection strategy and cadence for the assigned portfolio
    • Independently schedule and prioritize inspections based on: Owner arrivals and owner usage, VIP and high-risk guest arrivals, Recent maintenance issues or guest feedback, Property complexity, size, and condition, Time elapsed since last physical walkthrough
    • Document inspection findings, trends, and follow-up actions clearly
    • Escalate systemic issues for process improvement
• Departmental Partnership & Accountability
  • Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
  • Translate internal recommendations into clear homeowner actions and decisions
  • Execution & Follow-Through
    • Submit requests following established protocols
    • Track open items through resolution
    • Provide feedback to teams on process gaps and improvement opportunities
• Revenue & Performance Optimization
  • Demonstrate working knowledge of revenue management principles
  • Confidently communicate pricing and performance decisions to homeowners
• Onboarding & Transitions
  • Lead homeowner relationship onboarding in partnership with onboarding and sales teams
  • Set expectations early around communication cadence, standards, and decision-making
  • Manage property offboarding with professionalism and feedback capture

REQUIRED QUALIFICATIONS

• 3–5 years experience in property management, hospitality, or portfolio-based client management
• Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment
• Able to be highly organized while multi-tasking
• Comfortable discussing money, performance, and tradeoffs with homeowners
• High operational judgment and follow-through
• Comfortable operating in a fast-moving environment where structure is still being built

PERSONAL ATTRIBUTES

• Proactive and self-directed; takes ownership without being asked
• Solutions-oriented with strong follow-through
• Adaptable and comfortable with ambiguity
• Detail-oriented while maintaining big-picture judgment
• Collaborative team player with integrity and professionalism
• Extremely organized and able to manage multiple projects at one time

COMPENSATION & BENEFITS

• Competitive base salary
• Performance-based bonus tied to portfolio performance and homeowner satisfaction
• Comprehensive benefits package
• Professional development and career advancement opportunities
• Company-provided cell phone