Property Manager

About the role

The Property Manager oversees daily property management operations for adult community housing and adult residential services programs. This role ensures efficient tenant processing, regulatory compliance, and high-quality service delivery while supporting positive tenant and apartment complex relations.

Responsibilities

• Manage day-to-day property operations for the housing program.
• Process tenant applications and conduct eligibility reviews.
• Approve tenants in accordance with program requirements and organizational policies.
• Calculate income-based rent and prepare all related documentation.
• Create leases, renewals, and all required tenant paperwork.
• Maintain accurate, organized, and compliant tenant files.
• Review and assess potential lease violations; issue violation notices as needed.
• Process monthly rent charges and maintain all corporate leases.
• Convert vacant units to move-in ready status and coordinate turnover activities.
• Correspond with apartment complexes regarding tenant or apartment concerns.
• Maintain compliance with corporate leases and housing program requirements.
• Ensure all databases remain up to date with accurate lease dates, vacancy status, and rent amounts.
• Coordinate with case managers and apartment complexes to resolve tenant or unit-related issues.
• Coordinate vendor activities related to apartment maintenance, cleaning, or repairs.
• Collaborate with internal teams to support program goals and continuous improvement.
• Treat consumers, visitors, and co-workers with care, dignity, and compassion.
• Supervise staff according to AHS human resources guidelines.
• Actively participate in Performance Improvement activities and AHS committees as requested.
• Document how-to instructions for job duties and assist with paperless initiatives.
• Complete assigned tasks accurately and in a timely manner.
• Follow AHS policies and procedures.
• Receive and respond to inquiries about billing matters promptly and courteously.
• Perform financial analysis as needed.
• Assist with duties of other staff during periods of absence.
• Seek supervision and consultation as needed and accept directives for improvement.
• Actively work to enhance skills.
• Perform other duties as assigned.

Requirements

• Associate’s degree in business or related field. Five years of related work experience may be substituted for the education requirement.
• Minimum of two years of property management experience.
• NAHMA NAHP or CPO designation preferred.
• Experience with HUD PBRA preferred.
• NAHMA SHCM designation a plus.
• Advanced knowledge of Microsoft Excel and ability to process and analyze large volumes of electronic or handwritten data.
• Proficient with Microsoft Office, Outlook, and Electronic Health Record systems.
• Ability to work independently with minimal supervision and strong problem-solving skills with attention to detail.
• Working knowledge of HUD rules and regulations is a plus.
• Working knowledge of grant preparation is a plus.
• Knowledge of HIPAA and related compliance is a plus.