Property Manager

We are seeking an experienced and talented leader to manage the overall operations of the property with a can-do ownership attitude. The ideal Property Manager facilitates a positive experience for residents, associates, and clients while ensuring efficient operations, maintaining property quality, and driving financial performance.

Responsibilities

• Ensure all staff job responsibilities are completed professionally and in compliance with Dwoskin policy and all Federal and State Laws.
• Recruit, interview, and hire administrative, leasing, and maintenance personnel.
• Execute timely preparation and delivery of performance feedback (positive and corrective) and annual reviews.
• Prepare monthly work schedules for administrative, leasing, and maintenance associates, considering vacation/leave requests, meetings, and reporting deadlines.
• Conduct daily meetings with the Maintenance Supervisor and recurring team meetings at least once per week (daily meetings recommended).
• Inspect the property daily to ensure all aspects of property and curb appeal meet Dwoskin standards, including vacant apartments, amenity areas, office, common areas, entry, and building exteriors.
• Manage day-to-day operations, including resident satisfaction and retention, full resident lifecycle activities (lease administration, rent collection, delinquency management), property P&L, and property marketing.
• Oversee resident relations and retention by addressing concerns promptly, implementing Dwoskin programs, coordinating community events, and ensuring timely communication of social and maintenance activities.
• Respond to resident complaints and serve as a liaison between residents and the corporate office regarding common area maintenance and enforcement of landlord rules.
• Prepare and/or approve all daily, weekly, and monthly reports (e.g., dailies, market surveys, weekly activity reports, renewal statistics, timecards, commission reports, variance reports, service request reports).
• Assist in preparing the annual budget to maximize asset performance and manage approved budgets in the existing year.
• Prepare, submit for approval, and complete all purchase orders.
• Manage, document, and communicate potential liability situations involving resident/personnel issues, asset hazards, and community/neighborhood occurrences.
• Organize and implement natural disaster and emergency evacuation plans.
• Manage property and associate safety records, property loss claims, and risk management initiatives.
• Oversee property key control according to Dwoskin policy.
• Assist the leasing team in all aspects as outlined in the leasing consultant job description.
• Ensure attendance at quarterly safety meetings and adherence to policy.
• Perform duties of Business Manager and Resident Service Coordinator as needed.
• Maximize income and accounting functions, including:
  • Communicating monies due or prepaid through proper written notification to residents.
  • Preparing late, prepaid, NSF, 5-day notices, and subsequent suit lists.
  • Monitoring external utility collections and resident notifications for delinquencies over 30 days.
  • Notifying residents of lease violations through Dwoskin letters or 21/30-day notices.
  • Preparing monthly Rent Increase Worksheets or Renewals and submitting them for approval.
  • Auditing resident files at move-in.
  • Managing the resident move-out process, including posting activity, acknowledgment letters, and final dispositions (SODAs).

Requirements

• High school diploma required; Bachelor’s degree preferred.
• Five years of experience in property management required.
• Two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Proficiency in Microsoft Office (Teams, Outlook, Excel, Word, Publisher) preferred.
• Prior experience in Yardi Voyager or an equivalent property management system preferred.

Skills

• Excellent customer service and interpersonal skills with the ability to relate to others and communicate effectively at all levels.
• Ability to lead and motivate a team.
• Strong organizational and time-management skills to work independently and prioritize in a fast-paced environment.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Proficiency in using general office equipment (telephone, fax, printer, copier, key track system).
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Sensitivity to confidential matters.
• Required to complete and pass AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Physical Requirements

AJ Dwoskin will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The physical requirements include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces and climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency.
• Ability to sit, stand, reach, bend, and stoop for extended periods.
• Ability to use standard maintenance equipment.
• Ability to communicate effectively through spoken word, including conveying detailed instructions accurately and quickly.
• Ability to perceive sounds at normal speaking levels with or without correction and receive detailed information through oral communication.
• Visual requirements, including color perception, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Job duties may not be limited to those outlined and may be modified to meet business needs.