Property Manager (53896)

Essential Duties And Responsibilities

• Tenant Engagement:
  • Establish consistent high-quality customer service with tenants across the portfolio.
  • Engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner.
  • Maintain consistent, open communication with tenants pursuant to the Communications Policy.
  • Ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.
  • Ensure timely completion of annual recertifications.
  • Refer tenants for RiseBoro supportive services or benefit entitlement support upon request.
  • Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals.
  • Follow up with tenants on arrears 30 days past due by phone and letter; cooperate with Legal and Collections Department on other collections activities.
• Building Operations:
  • Affordability and Management:
    • Affordable housing management experience preferred.
    • LIHTC certification required within six months of hire.
    • Certified Housing Assistant Manager preferred.
  • Financial Management:
    • Manage budgets and approve invoices of less than $1000.00.
  • Property Maintenance:
    • Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors.
    • Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy.
    • Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared.
    • Review and submit Purchase Orders for any supplies or equipment needed in the building.
    • Identify tenancy issues that may require legal referral and coordinate with the Legal Department.
    • Maintain communication with management and compliance team during operational emergencies.
    • On occasion, be available to address emergencies that arise in their building outside of typical business hours.
  • Other Duties:
    • Other duties as assigned.

COMPETENCIES

• Minimum of 2 years of experience in property management.
• Bilingual (Spanish/English) strongly preferred.
• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
• Detail oriented.
• Organized.
• Ability to successfully manage multiple working relationships.

QUALIFICATIONS

• High School Diploma.

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.