Property Management Technical Administrator

Duties & Responsibilities

• Review incident reports, identify high-priority items, and coordinate follow-up actions based on severity and community impact
• Organize and participate in incident review sessions in partnership with the Assistant Property Manager
• Process video requests, incident report forms, and related documentation, ensuring accuracy, proper storage, and timely follow-up
• Generate lease violations when appropriate, ensuring documentation aligns with policy
• Prepare evidence packets for eviction court, including incident reports, supporting documentation, and video evidence as needed
• Coverage and maintain thorough incident-related records
• Coordinate with the Travis County Sheriff's Department to securely share evidence and maintain thorough incident-related records
• Review incident reports related to housing inspection violations, prioritizing safety concerns
• Identify staff-related incidents and route documentation to the Assistant Property Manager and People Operations Team
• Support follow-up related to neighbor incidents, including information gathering and lease expectation reinforcement
• Audit and conduct routine audits of camera coverage and coordinate repairs or vendor follow-up as needed
• Coordinate with Property Management, IT, and external vendors on equipment maintenance, repairs, and replacements
• Respond to after-hours emergencies as part of an on-call rotation

Knowledge, Skills, Abilities & Principles

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
• 2+ years of hands-on technical experience in IT support, electronics, access control, camera systems, or related security technology
• Strong administrative and organizational skills, with the ability to manage documentation, schedules, system records, and high-volume technical workflows
• Strong technology proficiency, including comfort troubleshooting hardware, software, and technical systems; experience with IT, electronics, access control, or security technology preferred
• Experience with camera systems, access control equipment, and related security technology
• Strong problem-solving skills, with the ability to identify issues, determine root causes, and support timely resolution
• Demonstrated ability to coordinate, track, and follow through on multiple tasks simultaneously in a fast-paced environment
• Strong attention to detail and discretion when handling sensitive incident, security, and legal documentation
• Effective communication and interpersonal skills, including professional phone etiquette, active listening, and customer-focused service

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village
• Ability to work in an office setting as well as in outdoor and residential community environments
• Ability to lift up to 25 pounds
• Occasional response to after-hours needs as part of an on-call rotation