Property Management Systems Support Specialist - YARDI

About the role

Join Monarch — Where Innovation Meets Opportunity! Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Grand Rapids.

Responsibilities

• Respond to support tickets and assist users with Yardi system questions and corrections
• Identify issues related to user training, processes, or configuration needs
• Help set up new users, permissions, and vendors in the Yardi system
• Monitor and resolve Yardi system performance issues
• Support multiple system integrations and vendor interfaces
• Recommend training opportunities to enhance user knowledge
• Collaborate with team members to streamline workflows and improve user experience

Requirements

• 1–3 years of experience with Yardi, Rent Café, or Yardi CRM
• 1–3 years of relevant technical support experience in a remote or multi-site environment
• Strong problem-solving, customer service, and communication skills
• Able to manage multiple priorities and deadlines
• Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
• Passion for helping others and improving processes

Qualifications

• Familiarity with SQL Server (SSIS, SSRS, SSAS)
• General ledger or accounting experience
• Prior IT help desk experience

Skills

• Technical support experience
• Problem-solving skills
• Customer service skills
• Communication skills
• Training opportunities
• Workflow improvement
• System integration

Benefits

• Compensation: $26.00/hr - $31.00/hr hourly / non-exempt role
• 401k planning with up to a $4,000 annual match
• Paid Training programs
• Tuition Reimbursement program
• Paid Time Off, 1st Year = 80 Hours, 2-4 Years = 120 Hours, 5+ Years = 160 Hours
• 8 Paid Holidays, 2 Paid ½ day Holidays, or Work Anniversary Off
• 3 week paid sabbatical every 5 years with Monarch or 2 weeks’ pay bonus (Stay Bonus)
• Under $50.00 /Month medical insurance through Blue Cross for employees
• FREE basic Dental insurance for employees
• FREE basic life insurance for employees
• Vision & additional benefit plans for employees, +Spouse, +Children available
• 20% off rent at any owned Monarch community, 100% discount after 10 years, (Subject to terms and resident selection criteria)
• Opportunities for advancement within IT and corporate systems

Physical & Travel Notes

• Primarily office-based role in Grand Rapids, MI
• Must have reliable transportation and be able to travel occasionally as needed

About Monarch

Monarch is a recognized leader in multifamily housing, built on a foundation of innovation, teamwork, and excellence. We are the 8th largest multifamily owner in the country who self manages, no 3rd party contracts here!