Property Field Claims Representative- New Hampshire

Position Summary

Countryway is seeking a customer-focused Property Field Claims Representative to join our claims team in New Hampshire. The PFCR handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards.

Location

Field-based position in New Hampshire. Company auto provided with covered gas, insurance, and maintenance. Remote position with candidates required to be based in New Hampshire.

Hours

Full-time salaried position with benefits. Monday - Friday, 8:00am-4:30pm, occasional overnight travel required.

Primary Duties

• Investigate all losses assigned.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Promptly reply to all complaints as requested.
• Evaluate and estimate claims using photos, measurements, estimating platforms, and other available resources.
• Assist and give guidance to all other claims personnel as requested.
• Advise Underwriting Department on all potential adverse risks.
• Comply with Unfair Claim Settlement Practices Act.
• All other duties as assigned by the Supervisor.

Additional Duties

• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

Minimum Qualifications

• College degree or equivalent work experience.
• Minimum 2 years equivalent/applicable prior property insurance claims experience.
• Completion of AIC, CPCU or SCLA designation within 3 years of start date.
• Proficient in Xactimate.
• Good understanding of building components.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Proven customer service skills.
• Strong investigation and settlement skills.
• Ability to work under pressure and deadlines.
• Strong Emotional Intelligence (EQ) skills.
• High level of initiative and self-motivation.
• Strong analytical/problem-solving skills.

Preferred Qualifications

• 5 years previous property claims experience.
• Knowledge of insurance contracts.
• Experience with casualty insurance claims.

Benefits

Includes ongoing job development and support, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time Off (PTO) plan, and more!

About the Company

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.