Property Field Claims Adjuster (Winston-Salem/Greensboro, NC)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove lines like "We are an equal opportunity employer..." etc. Also remove "Offer to selected candidate will be made contingent on the results of applicable background checks" etc? That's maybe boilerplate? It's not EEO but still legal. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So legal statements like contingent on background checks, NDA, sponsorship, etc are legal boilerplate; should be removed. Also "Interns and contingent workers are not eligible for American Family Insurance Group benefits." is benefits-related but maybe keep? It's about benefits eligibility; could be considered part of Benefits section. But it's a statement about eligibility; we can keep if relevant. However "We are an equal opportunity employer..." definitely remove. Also "If a reasonable accommodation is needed..." remove.
We need to extract substantive content:
- Role description: "In this role, you will work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Winston-Salem/Greensboro area, North Carolina. You must be located within this area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and cultural events."
- Compensation: "Position Compensation Range $57,000.00 - $94,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates."
- Primary Accountabilities (Responsibilities): list of duties: Investigates origin and cause of claims by contacting appropriate parties..., Identifies complex issues..., Handles claims on a good faith basis., Handles both 1st party and 3rd party claims..., Conducts on-site inspections..., Responds to customer inquiries..., Interprets and determines policies..., Proactively provides all parties..., May be required to complete other assignments...
- Specialized Knowledge & Skills Requirements: list: Demonstrated experience providing customer-driven solutions..., Demonstrated experience handling 1st and 3rd party, multi-line claims..., Demonstrated experience handling moderately complex claims..., Solid knowledge and understanding of policies and endorsements related to casualty coverages..., Solid knowledge and understanding of each phase of the claim handling process...
- Licenses: "Valid driver's license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required."
- Travel Requirements: "Up to 50%. Catastrophe duty up to 75% as applicable."
- Physical Requirements: list: Ascending or descending ladders..., This position may require employees to visit areas that have a higher hazard..., Moving self in different positions..., Adjusting or moving objects up to 50 pounds...
- Working Conditions: list: Low temperatures, High temperatures, Outdoor elements such as precipitation and wind, Noisy environments, Hazardous conditions, Poor ventilation, Small and/or enclosed spaces.
- Preferred experience: "Property field claims adjusting and Xactimate estimate writing experience is preferred."
- Additional Information (benefits etc): "To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability."
- Benefits: "We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families."
- Interns and contingent workers not eligible: maybe keep as part of benefits eligibility.
We need to decide sections: About the role (intro), Responsibilities (Primary Accountabilities), Requirements (maybe Licenses + Travel + Physical + Working Conditions?), Qualifications (maybe Specialized Knowledge & Skills Requirements?), Skills (maybe overlapping), Benefits, Pay, Schedule.
But we must not create thin sections. Prefer few substantive sections. Could combine some.
We need to include sections only when posting has real specific content. So we can have:
- About the role (intro)
- Responsibilities (list of duties)
- Requirements (maybe combine Licenses, Travel, Physical, Working Conditions)
- Qualifications/Skills (Specialized Knowledge & Skills Requirements)
- Benefits
- Pay
- Schedule (maybe not present; schedule not given; we have travel up to 50% etc but not schedule like full-time/part-time. No explicit schedule. So we should not create Schedule section if no specific content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated, Benefits stated, Schedule not stated. So omit Schedule.
Thus sections: About the role, Responsibilities, Requirements, Qualifications (or Skills), Benefits, Pay.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title. Must not include metadata like Job ID.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to keep details like percentages, numbers, etc.
Let's craft.
About the role: combine intro paragraph(s). Could be two paragraphs: first about location, fleet vehicle, field time; second about occasional office travel.
Responsibilities: list each accountability as
- . Need to keep the detailed sentences.
Requirements: include Licenses, Travel Requirements, Physical Requirements, Working Conditions. Could be separate sub-sections? But we only have
headings; we could make separate for each? But that would be many thin sections. Better to combine into one Requirements section with multiple lists? The instruction: Use - for any list of duties/requirements/benefits. So we can have multiple lists under same section. Could separate with
headings? Not allowed; only
for section headings. Could use
for subheadings? Not specified but we can use
for prose; we could embed bold text? Not needed. We'll just make one Requirements section with multiple
lists each preceded by a describing the category (like "Licenses:", "Travel Requirements:", etc). That's okay.
Qualifications/Skills: combine Specialized Knowledge & Skills Requirements list.
Benefits: list benefits as
- .
Pay: include compensation range and relocation support.
We must not include boilerplate like "Offer to selected candidate will be made contingent on the results of applicable background checks", "Offer to selected candidate is contingent on signing a non-disclosure agreement", "Sponsorship will not be considered", "Interns and contingent workers are not eligible for American Family Insurance Group benefits." The last is about benefits eligibility; maybe we keep as part of Benefits? It's a limitation; but it's still substantive about benefits eligibility. However it's more of a policy statement; could be considered boilerplate? Not exactly EEO. Might keep but it's about eligibility; we could include as a
- under Benefits: "Interns and contingent workers are not eligible for American Family Insurance Group benefits." That seems specific.
Also "To ensure a strong start, all employees participate in our New Employee Orientation..." is about onboarding; could be part of About the role or Benefits? It's about orientation; could be part of About the role or a separate section but we don't have a heading for Onboarding. Could include under About the role as a paragraph.
We need to ensure we don't include duplicated lines. There's some duplication? Not obvious.
Now craft HTML.
We'll output:
About the role
In this role, you will work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Winston‑Salem/Greensboro area, North Carolina. You must be located within this area. A company fleet vehicle is provided with the position and there is an option to use the vehicle for personal use. In this primarily field‑based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in‑person engagement activities such as team meetings, training, and cultural events. To ensure a strong start, all employees participate in our New Employee Orientation during their first week, held in person at our Madison, WI Headquarters or one of our AmFam core locations (virtual sessions may be offered based on scheduling).
Responsibilities
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed.
- Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conducts on‑site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by‑laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
Licenses:
- Valid driver's license required plus an acceptable driving record.
- Obtain state‑specific property casualty claims licensing as required.
Travel Requirements:
- Up to 50% travel.
- Catastrophe duty up to 75% as applicable.
Physical Requirements:
- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
- This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all directions.
Working Conditions:
- Low temperatures.
- High temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.
Qualifications & Skills
- D
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title. Must not include metadata like Job ID. We need to preserve all substantive info; do not invent or summarize away detail. So we need to keep details like percentages, numbers, etc. Let's craft. About the role: combine intro paragraph(s). Could be two paragraphs: first about location, fleet vehicle, field time; second about occasional office travel. Responsibilities: list each accountability as
- . Need to keep the detailed sentences.
Requirements: include Licenses, Travel Requirements, Physical Requirements, Working Conditions. Could be separate sub-sections? But we only have
headings; we could make separate
for each? But that would be many thin sections. Better to combine into one Requirements section with multiple
- lists? The instruction: Use
- for any list of duties/requirements/benefits. So we can have multiple lists under same section. Could separate with
headings? Not allowed; only
for section headings. Could use
for subheadings? Not specified but we can use
for prose; we could embed bold text? Not needed. We'll just make one Requirements section with multiple
- lists each preceded by a
- . Pay: include compensation range and relocation support. We must not include boilerplate like "Offer to selected candidate will be made contingent on the results of applicable background checks", "Offer to selected candidate is contingent on signing a non-disclosure agreement", "Sponsorship will not be considered", "Interns and contingent workers are not eligible for American Family Insurance Group benefits." The last is about benefits eligibility; maybe we keep as part of Benefits? It's a limitation; but it's still substantive about benefits eligibility. However it's more of a policy statement; could be considered boilerplate? Not exactly EEO. Might keep but it's about eligibility; we could include as a
- under Benefits: "Interns and contingent workers are not eligible for American Family Insurance Group benefits." That seems specific.
Also "To ensure a strong start, all employees participate in our New Employee Orientation..." is about onboarding; could be part of About the role or Benefits? It's about orientation; could be part of About the role or a separate section but we don't have a heading for Onboarding. Could include under About the role as a paragraph.
We need to ensure we don't include duplicated lines. There's some duplication? Not obvious.
Now craft HTML.
We'll output:
About the role
In this role, you will work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Winston‑Salem/Greensboro area, North Carolina. You must be located within this area. A company fleet vehicle is provided with the position and there is an option to use the vehicle for personal use. In this primarily field‑based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in‑person engagement activities such as team meetings, training, and cultural events. To ensure a strong start, all employees participate in our New Employee Orientation during their first week, held in person at our Madison, WI Headquarters or one of our AmFam core locations (virtual sessions may be offered based on scheduling).
Responsibilities
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed.
- Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conducts on‑site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by‑laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
Licenses:
- Valid driver's license required plus an acceptable driving record.
- Obtain state‑specific property casualty claims licensing as required.
Travel Requirements:
- Up to 50% travel.
- Catastrophe duty up to 75% as applicable.
Physical Requirements:
- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
- This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Adjusting or moving objects up to 50 pounds in all directions.
Working Conditions:
- Low temperatures.
- High temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.
Qualifications & Skills
- D
describing the category (like "Licenses:", "Travel Requirements:", etc). That's okay. Qualifications/Skills: combine Specialized Knowledge & Skills Requirements list. Benefits: list benefits as
- for any list of duties/requirements/benefits. So we can have multiple lists under same section. Could separate with