Property Damage Auto Adjuster

Key Responsibilities

• Investigate, evaluate, and resolve auto liability claims in compliance with company policies and state regulations
• Analyze policy coverage and determine liability while maintaining a high level of accuracy
• Gather and assess statements, police reports, and other evidence to support claim decisions
• Communicate professionally with policyholders, claimants, attorneys, and third-party vendors to ensure timely claim resolution
• Manage claim files effectively, ensuring timely documentation and follow-up
• Provide outstanding customer service while maintaining efficiency in a high-volume call center environment
• Collaborate with internal teams to improve processes and drive operational success

Key Qualifications

• 3+ years of experience handling auto liability claims, including making coverage and liability decisions, and recorded statements
• Strong knowledge of insurance policies, state regulations, and claim resolution procedures
• Ability to effectively communicate complex information both verbally and in writing
• Strong analytical and investigative skills to assess claim validity and liability
• Proficiency in computer systems and ability to multitask efficiently
• Ability to work and thrive in a fast-paced, high-volume call center environment
• Strong negotiation skills and the ability to handle difficult conversations professionally