Property Claims Specialist Field II - Wind/Hail - OKC

Position Summary

Sought in the OKC Metro area. Ideal candidates will join Mercury Insurance Property Claims team, transitioning into a property claims field adjusting position after training. The role involves investigating, evaluating, and settling property claims, often requiring travel to loss sites.

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
• Document with photographs, measurements, recorded interviews as needed, write repair estimates, and complete thorough file notes.
• Perform field inspections at least 50% of work time, involving travel to customers' homes for on-site inspections.
• Handle virtual claims using imagery and advanced video technology to collaborate with vendors and insureds.
• Compare facts gathered during investigations against policies to determine coverage and negotiate settlements.
• Establish reserve amounts within authority limits and recommend claims exceeding personal authority to supervisors.
• Communicate effectively with insureds and representatives to resolve issues and ensure customer satisfaction.
• Manage workload priorities and effectively communicate progress and expenses to resolve claims.
• Direct, monitor, and review files handled by independent adjusters as needed.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Valid driver’s license required.
• Ability to obtain state-specific property claims licensing, if required.
• Successfully complete formal property claims training program.
• Prior experience using estimating software like Xactimate.
• Experience in a related field: property claims, customer service, construction, restoration, mitigation.
• Clear and professional communication skills, both written and verbal.
• Bilingual and/or prior military experience is a plus.
• 3-5+ years equivalent industry experience preferred.

Knowledge & Skills

• Ability to work independently with limited or no supervision.
• Possess the ability to analyze, make wise decisions, and adapt to new technologies.
• Comfortable working with various inspection methods, including physical, video, or photo.
• Strong organizational, time management, and prioritization skills.
• Willingness to work flexible work shifts and overtime as needed.
• Ability to lift and carry up to 50 pounds.
• Passion for outstanding customer service.

About The Company

Mercy Insurance has been guiding people to reduce risk and overcome unexpected events for over 60 years. Our team aims to help customers from all walks of life. We offer competitive compensation, flexible work arrangements, and a variety of benefits to support our team members' health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers.

Pay Range

USD $76,829.00 - USD $142,213.00 /Yr.