Property Claims Specialist Field II
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Geo-Salary Information" maybe we can incorporate pay info into a Pay section. Must include a section only when posting has real specific content. So we need sections: About the role (maybe from Position Summary), Responsibilities, Education & Qualifications (maybe combine Education Qualifications and Experience?), Knowledge and Skills, About the Company, Perks and Benefits, Pay (salary range). Also maybe "Schedule"? Not present. So we omit Schedule.
We need to preserve all substantive information, not invent or summarize away detail. Must not include filler like "commensurate with experience". The posting includes pay range specifics: $76,829 to $142,213 (list of states) and CA typical hiring range $98,568 to $120,473. Also "expected base salary will vary depending on factors". So we can include that in Pay section.
We need to avoid duplicating lines. Ensure we don't repeat same content.
We need to format lists where appropriate.
Let's extract content:
Position Summary paragraph: "If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers."
We can put that under
About the role
with .
Responsibilities: list bullet points under "Essential Job Functions:" and subsequent sentences. Let's extract bullet-like items:
- Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
- Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
- Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned.
We can turn these into
- .
Education Qualifications: "Bachelor’s degree preferred or equivalent combination of education and experience. Valid driver’s license is required. Ability to obtain state specific property claims licensing, as required. Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both."
Experience: "Have prior experience using estimating software like Xactimate. Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation Are known for clear and professional communication, both written and verbal Are bilingual and/or have prior military experience is a plus 3-5+ years equivalent industry experience is preferred"
We need to parse that: It seems a bit garbled. Let's extract meaningful sentences:
- Have prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
- Are known for clear and professional communication, both written and verbal.
- Are bilingual and/or have prior military experience is a plus.
- 3-5+ years equivalent industry experience is preferred.
We can combine Education Qualifications and Experience into a section maybe "Qualifications". But we have separate headings: Education Qualifications, Experience, Knowledge And Skills. We could keep them separate if they have content. However we must prefer few substantive sections over many thin ones. But we have distinct content; maybe combine Education & Experience into "Qualifications". Knowledge And Skills is separate.
But the instruction: "Prefer a few substantive sections over many thin ones." So we could combine Education Qualifications and Experience into a single "Qualifications" section. Knowledge And Skills could be "Skills". About The Company and Perks And Benefits could be separate or combined? They are distinct; maybe keep both as they are substantive.
Pay section: include salary range.
Let's decide sections:
- About the role (Position Summary)
- Responsibilities
- Qualifications (combining Education Qualifications and Experience)
- Knowledge and Skills
- About the Company
- Perks and Benefits
- Pay (salary range)
We must not include Schedule.
Now ensure we don't include boilerplate like "Mercury Insurance is an equal opportunity employer..." etc. Remove that.
Also remove "Learn more about us here: https://www.mercuryinsurance.com/about/careers" maybe considered boilerplate? It's a link but could be considered part of About the Company? It's a call to action; maybe we can keep as part of About the Company? It's not essential but could be considered navigation? Probably safe to remove as it's a link; but it's not boilerplate like EEO. However it's a promotional link; we could keep but maybe better to remove as it's not substantive content about the company. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That link is not exactly those; it's a "Learn more about us here". Might be considered navigation? Safer to remove.
Also remove "Geo-Salary Information" heading; we incorporate into Pay.
Now craft HTML.
We need to output only HTML fragment, no /, no markdown fences.
Let's write:
About the role
If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
Responsibilities
- Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
- Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
- Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned.
Qualifications
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Valid driver’s license is required.
- Ability to obtain state specific property claims licensing, as required.
- Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
- Prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
- Known for clear and professional communication, both written and verbal.
- Bilingual and/or prior military experience is a plus.
- 3-5+ years equivalent industry experience is preferred.
Knowledge and Skills
- Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims.
- Passion for outstanding customer service.
- Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
- Comfortable with and adaptable to new technology and business tools.
- Able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate (may include climbing ladders to inspect roofing or attic space and inspection of crawl spaces).
- Ability to lift and carry up to 50 pounds.
- Strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
- Able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.
- Drive to and from multiple locations and occasionally outside of normal business hours.
About the Company
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Perks and
for prose. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Geo-Salary Information" maybe we can incorporate pay info into a Pay section. Must include a section only when posting has real specific content. So we need sections: About the role (maybe from Position Summary), Responsibilities, Education & Qualifications (maybe combine Education Qualifications and Experience?), Knowledge and Skills, About the Company, Perks and Benefits, Pay (salary range). Also maybe "Schedule"? Not present. So we omit Schedule. We need to preserve all substantive information, not invent or summarize away detail. Must not include filler like "commensurate with experience". The posting includes pay range specifics: $76,829 to $142,213 (list of states) and CA typical hiring range $98,568 to $120,473. Also "expected base salary will vary depending on factors". So we can include that in Pay section. We need to avoid duplicating lines. Ensure we don't repeat same content. We need to format lists where appropriate. Let's extract content: Position Summary paragraph: "If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers." We can put that under
About the role
with. Responsibilities: list bullet points under "Essential Job Functions:" and subsequent sentences. Let's extract bullet-like items: - Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. - Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. - Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. - Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. - Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. - Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. - Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. - Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. - At times may direct, monitor, and review files handled by independent adjusters to conclusion. - Other functions may be assigned. We can turn these into
- .
Education Qualifications: "Bachelor’s degree preferred or equivalent combination of education and experience. Valid driver’s license is required. Ability to obtain state specific property claims licensing, as required. Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both."
Experience: "Have prior experience using estimating software like Xactimate. Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation Are known for clear and professional communication, both written and verbal Are bilingual and/or have prior military experience is a plus 3-5+ years equivalent industry experience is preferred"
We need to parse that: It seems a bit garbled. Let's extract meaningful sentences:
- Have prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
- Are known for clear and professional communication, both written and verbal.
- Are bilingual and/or have prior military experience is a plus.
- 3-5+ years equivalent industry experience is preferred.
We can combine Education Qualifications and Experience into a section maybe "Qualifications". But we have separate headings: Education Qualifications, Experience, Knowledge And Skills. We could keep them separate if they have content. However we must prefer few substantive sections over many thin ones. But we have distinct content; maybe combine Education & Experience into "Qualifications". Knowledge And Skills is separate.
But the instruction: "Prefer a few substantive sections over many thin ones." So we could combine Education Qualifications and Experience into a single "Qualifications" section. Knowledge And Skills could be "Skills". About The Company and Perks And Benefits could be separate or combined? They are distinct; maybe keep both as they are substantive.
Pay section: include salary range.
Let's decide sections:
- About the role (Position Summary)
- Responsibilities
- Qualifications (combining Education Qualifications and Experience)
- Knowledge and Skills
- About the Company
- Perks and Benefits
- Pay (salary range)
We must not include Schedule.
Now ensure we don't include boilerplate like "Mercury Insurance is an equal opportunity employer..." etc. Remove that.
Also remove "Learn more about us here: https://www.mercuryinsurance.com/about/careers" maybe considered boilerplate? It's a link but could be considered part of About the Company? It's a call to action; maybe we can keep as part of About the Company? It's not essential but could be considered navigation? Probably safe to remove as it's a link; but it's not boilerplate like EEO. However it's a promotional link; we could keep but maybe better to remove as it's not substantive content about the company. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That link is not exactly those; it's a "Learn more about us here". Might be considered navigation? Safer to remove.
Also remove "Geo-Salary Information" heading; we incorporate into Pay.
Now craft HTML.
We need to output only HTML fragment, no /, no markdown fences.
Let's write:
About the role
If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
Responsibilities
- Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
- Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
- Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned.
Qualifications
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Valid driver’s license is required.
- Ability to obtain state specific property claims licensing, as required.
- Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
- Prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
- Known for clear and professional communication, both written and verbal.
- Bilingual and/or prior military experience is a plus.
- 3-5+ years equivalent industry experience is preferred.
Knowledge and Skills
- Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims.
- Passion for outstanding customer service.
- Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
- Comfortable with and adaptable to new technology and business tools.
- Able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate (may include climbing ladders to inspect roofing or attic space and inspection of crawl spaces).
- Ability to lift and carry up to 50 pounds.
- Strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
- Able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.
- Drive to and from multiple locations and occasionally outside of normal business hours.
About the Company
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Perks and