Property Claims Adjuster Specialist - Field

About the role

The Opportunity At USAA, you will work as a Property Adjuster Specialist, managing complex property insurance claims. Your responsibilities include investigating, evaluating, negotiating, and settling claims, utilizing technology and virtual tools to manage claims efficiently. This is a field-based role for Savannah, GA, with the possibility of remote or hybrid work for active-duty military spouses.

Responsibilities

• Proactively manages assigned claims caseload, including complex damages requiring knowledge of claims coverage and potential legal liability.
• Partners with vendors and internal business partners to facilitate complex claims resolution.
• Investigates claim damages by researching from various sources, including the insured, third parties, and external resources.
• Determines coverage through analyzing policy terms and contingencies, and negotiates complex claims settlement within authority limits.
• Maintains accurate claim file documentation throughout the claims process.
• Utilizes estimating technology platforms and virtual inspection tools to prepare claims estimates.
• Supports workload surges and catastrophe response operations as needed.
• Works independently on complex problems and acts as a resource for colleagues.
• Adjusts complex claims with attorney involvement, recognizing and addressing jurisdictional challenges.
• May require travel to resolve claims, attend training, and conduct in-person inspections.

Requirements

• High School Diploma or General Equivalency Diploma required.
• 2 years of relevant property claims adjusting experience of moderate complexity losses, including writing estimates and involving dwelling and structural damages.
• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
• Proficient knowledge of residential construction and property claims contracts.
• Proven investigative, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Able to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Qualifications

• US military experience through military service or a military spouse/domestic partner.
• 5 years of prior field experience handling higher severity/complex losses.
• Prior experience adjusting property claims using virtual technologies.
• Property field adjuster experience handling DWG, APS and ALE adjustments.
• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
• Xactimate Level 1 and/or Level 2 certification.

Skills

• Knowledge of estimating technology platforms and virtual inspection tools.
• Negotiation, investigation, communication, and conflict resolution skills.
• Ability to solve complex problems independently.
• Recognizes and addresses jurisdictional challenges.
• Ability to lift a minimum of 35 pounds and work at heights.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Applicants must currently reside within or have the ability to self-relocate to Savannah, GA.

Schedule

This is an hourly, non-exempt position with paid overtime available. Candidates currently living in Savannah, GA or willing to self-relocate are encouraged to apply.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.