Property Adjuster Specialist - Field Claims

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to extract content from posting. We need to remove boilerplate: "Why USAA?" etc. Also remove EEO, application instructions, etc. We need to preserve all substantive info. Let's parse the posting. First paragraph: "Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's about the company, could be "About the role" or maybe "About USAA". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include that content. Next: "The Opportunity As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available. This is a local field-based role for the Manhattan, KS area. Candidates who are able to work in the Junction City, Fort Riley area are encouraged to apply." That's responsibilities and maybe some details about role. Could go under "Responsibilities". Also includes location, schedule? It says hourly, non-exempt, paid overtime available. That's about pay type but not exact salary. Later we have compensation range. Next: "What You'll Do" then a long list of duties. That's responsibilities. Next: "What You Have" list of qualifications. Next: "What Sets You Apart" list of preferred qualifications. Next: "Physical Demand Requirements" list. Next: "Compensation range: The salary range for this position is: $63,340 - $114,170." Then some text about compensation process. Next: "Benefits: At USAA our employees enjoy best-in-class benefits..." list. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: could include the introductory "Why USAA?" and "The Opportunity" overview. - Responsibilities: the "What You'll Do" list. - Requirements: maybe the "What You Have" (minimum qualifications) and maybe physical demands? Physical demands could be separate but not a standard heading; maybe include under Requirements or Qualifications. The instruction says we can have sections only if posting has real specific content. We could include a "Physical Demand Requirements" as a separate section? Not in the list of allowed headings; but we could fold into Requirements or Qualifications. Probably better to include under Requirements. - Qualifications: maybe the "What Sets You Apart" (preferred qualifications). Or we could treat "What You Have" as Qualifications and "What Sets You Apart" as Skills? But Skills heading is allowed. Could put skills there. But we need to avoid thin sections. Let's think: We have: - About the role: company mission, values, remote/hybrid flexibility for military spouses. - Responsibilities: the "What You'll Do" list (duties). - Requirements: the "What You Have" list (minimum qualifications) plus maybe physical demands and license acquisition. - Skills: maybe the "What Sets You Apart" list (preferred qualifications, certifications, experience). Could also include specific skills like Xactimate, negotiation, etc. - Benefits: the benefits paragraph. - Pay: compensation range and description. - Schedule: maybe mention hourly, non-exempt, paid overtime, travel 50-75%, catastrophe duty, on-call, evening/weekend/holiday work, CAT deployment travel. That's schedule info. We need to ensure we don't create sections with filler like "commensurate with experience". The posting includes "commensurate knowledge and understanding" in responsibilities but that's okay as part of duty description. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So remove the EEO statement at end, also remove "Applications for this position are accepted on an ongoing basis..." etc. Also remove "USAA does not provide visa sponsorship..." maybe that's not boilerplate but it's a condition; could be kept? It's not a standard heading; maybe include under Pay or Requirements? It's about visa sponsorship; could be included in a short paragraph under Requirements? But it's not a standard heading; we could include as a note under Requirements or Pay. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly that but could be considered legal. Might be safe to remove? The instruction says remove boilerplate, duplicated lines, and application instructions. Visa sponsorship is not exactly boilerplate but it's a condition; but it's not a heading. Might be okay to keep as a short note under Requirements or Pay. However to be safe, maybe keep it as a short paragraph under Requirements (since it's a requirement). But it's not a qualification; it's a restriction. Could be placed under Requirements. Also remove "The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job." That's boilerplate; remove. Now we need to output only HTML fragment, no /, no markdown. We'll produce something like:

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available. This is a local field-based role for the Manhattan, KS area. Candidates who are able to work in the Junction City, Fort Riley area are encouraged to apply.

Then Responsibilities:

Responsibilities

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
• May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Determines coverage through analyzing information involving complex policy terms and contingencies.
• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
• Maintains accurate, thorough, and current claim file documentation throughout the claims process.
• Advance knowledge of estimating technology platforms and virtual inspection tools.
• Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
• Adjusts complex claims with attorney involvement.
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
• May require travel to resolve claims, attend training, and conduct in-person inspections.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements:

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
• Proficient knowledge of residential construction.
• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Successful completion of a job-related assessment may be required.
• Physical demands: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces; may need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license; may require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car; may require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills (preferred qualifications):