Jobs · Customer Service

Property Adjuster - Field Estimating - Portland, OR

Allstate · United States · 3 wk ago
RemoteRemoteCustomer Service$68k–$115k/yrFull-time

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

  • Deliver exceptional service to our policyholders by traveling to customers' homes to perform on-site inspections, investigate coverage, prepare estimates, and settle claims promptly.
  • Handle virtual claims using tools such as Xactimate and ClaimsX Video Collaboration.
  • Focus on water losses, as well as other perils such as minor fire, wind/hail, and miscellaneous property claims, ensuring customers receive expert guidance and resolution during challenging situations.
  • Use a mix of skills including customer service, investigation, communication, negotiation, problem-solving, and documentation.

Qualifications

  • 3+ years of experience in property adjusting, water mitigation, or independent adjusting, along with estimating.
  • Xactimate proficiency highly desired.
  • Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Ability to travel to customers' homes and handle virtual claims countrywide effectively.
  • Detail-oriented and organized, with a focus on delivering high-quality work.

Required Qualifications

  • Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
  • Valid driver's license and willingness to travel as part of the job requirements.
  • Residency within the Portland area is mandatory for this role.

Preferred Qualifications

  • Willingness to obtain necessary licenses within 60 days of hire.
  • Eligible for a $1,000 Licensing Sign on Bonus if applicable.

Compensation

Compensation offered for this role is $68,000 – $115,245 and is based on experience and qualifications.

Benefits

  • Competitive pay with needed support for continuous development and career advancement.
  • Flexibility in scheduling and a time off policy that helps support your work/life balance.
  • Initial and ongoing training to get you proficient in your new role.
  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Skills

  • Critical Thinking
  • Job Estimating
  • Negotiation
  • Property Adjusting
  • Time Management

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