Promo Operations Associate (100% Remote)

About the role

Our customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies. This is a 100% remote contract position.

Responsibilities

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with account teams across the restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as the company adopts a brand new Ads Manager flow while continuing to incorporate features from internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements that directly enhance campaign accuracy, efficiency, and the launch of new features
• Use new AI-supported tools to create process improvements that drive more efficient workflows with cross-functional teams

Skills

• Operate: Dig deep into technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company innovates and grows
• Build: Enjoy building and maintaining processes that improve accuracy, efficiency, and scalability for campaign operations
• Analyze: Translate complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact
• Partner: Thrive in cross-functional environments and collaborate effectively with Sales, Product, Engineering, and Marketing teams
• Manage: Balance multiple workstreams simultaneously, utilize cutting-edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights

Qualifications

• 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high-growth startup experience preferred
• Excellent communication skills, with the ability to manage effectively in a matrixed environment and reprioritize campaigns based on changing information
• 2+ years of experience writing SQL queries, diagnosing data, and creating dashboards for cross-functional partners
• Extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining best-in-class quality expectations
• Strong ability to work autonomously to troubleshoot issues, communicate with cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution
• Self-starter who thrives in changing environments and is eager to expand your skill set

Nice to haves

• Design experience with industry-leading tools such as Figma and Photoshop
• Experience driving product improvements with product, engineering, and other cross-functional teams
• Experience using AI tools like Claude, ChatGPT, or Gemini to improve and enhance workflows
• Experience pulling reports from Salesforce, Sigma, Tableau, or another data management platform

Benefits

• Medical, Dental, Vision
• 401k

Contractor benefits are available through a third-party Employer of Record (available upon completion of a waiting period for eligible engagements).

Pay

A competitive salary range is offered for this position. Most candidates who join the team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.