Project & Technical Support Engineer

Duties

• On-site and off-site customer technical support
• Support in generating technical offers, generating test procedures & test reports
• Conducting acceptance testing, qualification testing, CGI dedication
• Training (on site & off site)
• System configuration and installation supervision

Technical Support (Monthly)

• Providing on-site installation supervision/assistance to customers
• Preparing and performing training classes on-site and off-site
• Providing on-line response for customer support as needed
• Performing root cause analysis to repair customer devices and providing repair instructions to technicians
• Following up with customers to ensure maximum customer satisfaction
• Demonstrating equipment to customers

Technical Support (Occasional)

• Evaluating the operation/performance of RMS equipment
• Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication
• Reviewing RMS related technical/marketing materials
• Providing feedback concerning products (Mirion and competitors) and customer feedback

General & Administrative Duties

• Keeping an uncluttered, clean, and organized work area
• Completing required training and performance goals successfully
• Attending educational seminars, conferences, and workshops, as approved by supervisor
• Acquiring in-depth knowledge of Mirion’s product portfolio

Specific Requirements

• Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering
• 3-5 years of relevant work experience
• Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components
• Ability to work with low level radioactive material, in accordance with Mirion’s radiation materials license requirements
• Practical working experience in a nuclear facility is desirable
• Strong computer and digital electronics skills
• Proficient with MS Word, Excel, PowerPoint, Adobe, etc.
• Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support
• Strong interpersonal skills
• Must meet the NRC criteria for escorted access into nuclear power plants in the USA
• Willing to travel to customer sites (~20% travel time)