Project Success Representative (Travel & SaaS)

About the role

LodgeLink is seeking a Project Success Representative in Scottsdale, AZ. This is an in-office role. The Project Success Representative reports to the Sr. Manager, Customer Experience and plays a key role in our customers’ large project and emergency response crew accommodation needs.

Responsibilities

• Successfully run a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio with little supervision
• Ensure follow-up on all assigned action items, including product task requests, customer large crew booking requests, providing daily reports as required by customers
• Coordinate with Product Team if platform issues are identified
• Develop a full understanding of the Crew Travel and Emergency Response Industry and how LodgeLink can solve challenges using technology
• Identify strategies for automating and implementing efficient work management processes
• Develop strong working relationships with external client personnel, anticipating client needs and communicating with external Suppliers to ensure project success
• Collaborate with internal stakeholders in Business Development, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project goals
• Liaise with external customers and suppliers to ensure a successful project
• Prioritize tasks and manage time efficiently, teamwork and communication to meet deadlines
• Relay valuable customer feedback on product enhancements, attend product review meetings and assist in quality testing new product features
• Register for and attend conferences to promote LodgeLink and expand customer success knowledge

Qualifications

• 3+ years’ experience in onboarding, customer service or travel management
• Detail oriented, self-starter who is eager to learn new skills and concepts
• Innate sense of accountability
• Proficient in Excel formulas and pivot tables
• Able to successfully multitask and organize complex projects
• Positive attitude
• Able to positively influence others
• Able to prioritize and manage time in an effective manner
• Experience working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations
• Experience coaching, training, or educating that involves tailoring your message to the audience
• Willingness to learn the key processes related to booking and managing crew travel in the emergency response or large project business sectors
• Willingness to learn basic terminology and process flows related to approving, tracking, and reporting on costs
• Strong active listening skills
• Strong problem-solving skills
• Must be willing to travel as required
• Must be fluent in English both oral and written

Skills

• Strong relationship building
• Attention to detail
• Effective organization and coordination
• Positive and professional attitude

Benefits

• Building a diverse and inclusive team, supporting career growth and development
• Competitive base salaries
• Share Appreciation Rights program for salaried employees
• Paid vacation days and sick days
• Employee charitable donation program
• Hotel and travel discounts
• Comprehensive options for benefits, with cost-sharing between the company and the employee
• 401K Matching program

Pay

Commensurate with experience

Schedule

Varies based on project needs