Project Specialist

Job Purpose

Our Project Specialist works with Sales, Production, and Account Specialists to deliver exceptional customer experiences. This role requires a relationship‑driven and detail‑oriented professional who can ensure projects are completed accurately and on time in a fast‑paced environment. We are seeking a collaborative team player to support projects and achieve actionable goals.

National Compensation per hour: $26.84, $30.63, $34.07. Bonus Plan: None.

Responsibilities

• Write up and process job tickets based on estimates, quotes, purchase orders, art, and special instructions provided by Account Specialists and/or Sales Executives.
• Maintain an updated ERP document to match current job information.
• Maintain up‑to‑date status of all current jobs and regularly communicate with Account Specialists to field customer inquiries promptly.
• Monitor scheduling, problem‑solve, and communicate any delays or issues to production personnel.
• Escalate job problems and changes (e.g., specifications, art, schedules, applications) to Sales Executives, Account Specialists, and/or customers as appropriate.
• Facilitate communications between departments to meet customer deadlines.
• Build and support reporting tools used by finance and business leaders to drive action and support initiatives.

Additional Responsibilities & Qualifications

• Conduct call huddles as needed to facilitate communication with Production and perform kit checks.
• Enter shipping information into Monarch manually, via Excel spreadsheet for import, or IX database.
• Send customer tracking information, packing slips, BOL, etc., after jobs have shipped.
• Experience working with customers and Sales; Project Specialist experience is a plus.
• Quality focus, problem solving, phone/email communication, conflict resolution, and multi‑tasking skills are a plus.
• Knowledge of print terminology is a plus.
• Other tasks and duties may be assigned at the supervisor’s discretion.

Experience

• 1–3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.

Education

High School Diploma/GED.

Working Conditions

This job operates in an office environment, with frequent trips to the production floor and other buildings. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

The employee is frequently required to stand, walk, sit, drive, talk, or hear.

Benefits

• Engaging and inclusive culture with employee‑led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
• Healthcare benefits (medical, dental, vision, and health savings account), life, AD&D, and disability insurance.
• 401(k) plan.
• Paid time off.
• Tuition reimbursement.
• Employee assistance program and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full‑service provider of packaging solutions. Veritiv also provides Jan‑San, hygiene, print, and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the company on LinkedIn.