Project Specialist

About the role

Our Project Specialist works with Sales, Production, and Account Specialists to deliver exceptional customer experiences. This role requires a relationship-driven and detail-oriented professional who can ensure projects are completed accurately and on time in a fast-paced environment. We are seeking a collaborative team player to support projects and achieve actionable goals.

Responsibilities

• Write up and process job tickets based on estimates, quotes, PO, art and special instructions provided by Accounts Specialist and/or Sales Executive.
• Maintain an updated ERP document to match.
• Maintain up-to-date status of all current jobs, regularly communicate with Account Specialist to field customer inquiries on demand and without delay.
• Monitor scheduling for, and problem solve or communicate any delays or problems to production personnel.
• Escalate any job problems and changes to Sales Executive, Account Specialist and/or customer, including but not limited to specifications, art, schedules and applications, when appropriate.
• Facilitate communications between departments to meet customer deadlines.
• Build and support reporting tools used by finance and business leaders to drive action and support initiatives.
• Call huddles as needed to facilitate communication with Production and perform kit checks.
• Enter shipping information into Monarch manually, via Excel spreadsheet for import, or IX database.
• Send customer tracking information, packing slips, BOL, etc., after job has shipped.

Requirements

• High School Diploma or GED.
• 1‑3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.

Qualifications

• Experience working with customers and Sales.
• Project Specialist experience a plus.

Skills

• Quality focus, problem solving, phone/email, resolving conflict, and multi‑tasking skills.
• Knowledge of print terminology.

Benefits

• Engaging and inclusive culture with employee‑led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer and more sustainable communities through responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

Pay

National compensation per hour: $26.84 – $30.63 – $34.07. Bonus Plan: None.