Project Services Manager

Responsibilities

• Interface with customers on many different levels, responsible for all communication, status reporting, and interfacing with customers.
• Engage with customers representing PCI culture and mission statement, designated as “Account Manager” for specific customers.
• Communicate to PCI management all relevant opportunities, organizational changes, risks, and trends related to accounts.
• Pursue new opportunities for business at existing and potential new customers.
• Meet with customer contacts on a routine basis to deliver maximum support, solicit feedback, deliver proposals, renew POs, and keep customers informed of all PCI’s service offerings.
• Participate in at least one professional organization.
• Manage and lead associates, communicate with and manage associates, provide feedback, conduct timely performance reviews, prepare development plans, approve PTO, approve expense reports, attend to occasional disciplinary matters, and all other functions associated with managing and leading associates.
• Organize and facilitate the mentoring process for new hires.
• Manage risk and profitability, manage resources, schedules, and associate assignments to maximize labor utilization, provide timely status reports and updates, and communicate project risks, issues, delays, scope changes, overruns, and other pertinent information to PCI management.
• Maintain and update resource scheduling to ensure labor utilization is maximized and forecasts are maintained at least three weeks in advance.
• Re-align frequently through exceptional communication with clients, associates, PCI management, and all project stakeholders.
• Notify all resources and management in a timely manner of any schedule rescheduling or breaks.
• Review schedule weekly and plan accordingly.
• Proactively assess project safety concerns and ensure PCI Team members are in compliance with any and all client and/or PCI site safety requirements.
• Host internal and client-specific leadership meetings, providing information such as potential new services, client expansions, resources, and scheduling issues, etc.
• Provide routine client specific KPI’s including but not limited to Financial, Calibration, and project deliverables.
• Propose for existing and potential new clients and submit for PCI management approval.
• Regularly discuss with clients all of PCI’s service offerings and explore possibilities for expanding the value we provide.
• Engage Associates in discussions about their long-term goals and aspirations.
• Perform meaningful, forthright, and timely associate PRP reviews.
• Ensure all timesheets are logged in accordance to the current project accounting setup for resources to the associated project work.
• Verify proper project codes are used, proper expenses applied, and mileage.
• Review vacation requests from technicians or lead technicians and ensure resource scheduling is adequate for the associated period prior to management review and approvals.
• Notify project accounting team of any client changes such as: Billing, Contact, Calibration, Task and Rate Codes.
• Up to 50%-75% of work time may be client billable activities based on business need and team structure.

Qualifications

• Strong demonstrated successful leadership skills with client projects and team development.
• Proven ability to provide support with various applications of instrument, equipment, and loop calibrations of various parameters in manufacturing, utilities, and laboratory environments.
• Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrates ability to effectively use Microsoft Office Suite, Project planning software’s ie. MS Project.
• Navigates and utilizes project management tools to develop and manage key deliverables ie. LUR, Expenses, and project deliverables.
• Develops and updates PCI policies and procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources.
• Ability to assist clients with development and revision of policies and procedures as necessary.
• Exceptional communication and problem-solving skills with clients and coworkers.
• Ability to interpret, follow up, and resolve client request or leads.
• Ability to develop effective and accurate proposals and quotes.
• Excellent communication skills with direct identification, development, and implementation of communication policies and processes in accordance with PCI objectives.
• Significant ability to effectively influence and guide others as well as resolve conflicts.
• Furthers the business case and controls financial issues and profit and loss implications.
• Respected and active member of an external professional organization (ISPE, ASQ, PDA, etc.). May speak at engagements.
• External certification preferred [ISA, ASQ, etc.].
• Valid driver’s license and good driving record.