Project/Product Manager

Location: Hybrid - 4 days/week onsite in SE MI
Duration: Long-Term Contract

About the role

We are seeking a highly organized and proactive Technical Project Coordinator to manage and optimize the team's Jira backlog, support execution planning for product enhancement initiatives, and serve as a key liaison between engineering, leadership, and customers. This role combines backlog governance, project coordination, roadmap planning, and stakeholder communication to ensure successful delivery of product initiatives.

Responsibilities

• Backlog & Jira Management
  • Own and maintain the Jira backlog, ensuring work items are well-defined, prioritized, and aligned to business objectives.
  • Facilitate backlog refinement sessions with engineering and product stakeholders.
  • Ensure epics, stories, and tasks are appropriately scoped, linked, and sequenced across initiatives.
  • Monitor sprint and delivery metrics, including velocity, throughput, and burndown trends.
  • Establish and maintain ticketing standards, including acceptance criteria, naming conventions, and definitions of done.
• Jira Administration & Reporting
  • Configure and manage Jira automation rules to streamline workflows and reduce manual effort.
  • Develop and maintain dashboards that provide visibility into team performance, sprint health, and delivery progress.
  • Build and manage project roadmaps and timelines using Jira tools such as Advanced Roadmaps, Timeline, or Structure.
  • Utilize Jira Query Language (JQL) to create custom reports, filters, and stakeholder views.
  • Ensure consistent data integrity, reporting accuracy, and backlog hygiene across projects.
• Execution Planning & Delivery Coordination
  • Partner with Engineering Leads and Product Owners to develop and maintain product roadmaps.
  • Translate strategic objectives into actionable execution plans with defined milestones, dependencies, and ownership.
  • Identify and manage delivery risks, resource constraints, and cross-functional dependencies.
  • Track progress against plans and provide regular updates to leadership.
  • Facilitate key Agile ceremonies, including sprint planning, roadmap reviews, backlog refinement, and retrospectives.
• Customer & Stakeholder Engagement
  • Serve as a point of contact for customers regarding product updates, timelines, and issue resolution.
  • Gather and synthesize customer feedback into actionable backlog enhancements.
  • Build strong relationships with internal and external stakeholders to align priorities and expectations.
  • Support customer demonstrations, status meetings, and product review sessions.
• Communication & Reporting
  • Prepare and distribute status reports, release communications, and roadmap updates.
  • Develop presentations, dashboards, and executive summaries that translate technical progress into business outcomes.
  • Coordinate communication across teams to ensure alignment on priorities, timelines, and dependencies.
  • Manage communications related to feature releases, enhancements, and known issues.

Requirements

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• 4+ years of experience in IT, with at least 1+ year supporting project, program, product, or delivery management initiatives.
• Experience working within Agile software development environments.
• Strong knowledge of Jira administration, backlog management, reporting, and workflow optimization.
• Experience creating project plans, roadmaps, and delivery reporting for technical teams.
• Excellent organizational, communication, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Project Management, Agile, Scrum, or related certification.
• Experience creating Jira automations, dashboards, and advanced reporting using JQL.
• Familiarity with product management, software delivery lifecycle, and release management processes.
• Experience working directly with customers and executive stakeholders.

Skills

• Technical Skills
  • Jira Administration
  • Jira Automation
  • Jira Query Language (JQL)
  • Advanced Roadmaps / Timeline / Structure
  • Agile and Scrum Methodologies
  • Roadmap Planning
  • Backlog Management
  • Project Coordination
  • Reporting & Dashboard Development
  • Stakeholder Communication
• Soft Skills
  • Strong organizational and prioritization skills
  • Excellent written and verbal communication
  • Attention to detail and process discipline
  • Problem-solving and critical thinking
  • Ability to influence cross-functional teams without direct authority
  • Customer-centric mindset and relationship-building skills

Benefits

• Supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.

Schedule

Hybrid - 4 days/week onsite in SE MI