Project Manager, Technical Assistance & Performance
Position Overview
The Project Manager, Technical Assistance & Performance supports the day-to-day progress and success of technical assistance projects and drives at least one aspect of performance management within the Technical Assistance & Performance (TAP) Division in the Office of County Administration (OCA).
Duties and Responsibilities
Project Execution: Supports the development, implementation, and refinement of a typically multi-week or -month process that includes project kickoff, assessment, brainstorming, work plan development, testing, implementation, reassessment, improvement, and sustainment. Supports 1-3 TAP team projects at any given time.
Communication: Regularly communicates with the Senior Project Manager and other TAP team members, partner department/division staff, and others as needed regarding project progress and to provide and gather feedback on an ongoing basis.
Collaboration: Collaborates effectively with staff from other supporting departments (HR, IT, Budget etc.) by coordinating efforts, clarifying roles, and aligning timelines or processes.
Research and Analysis: Performs extensive research, benchmarking, and policy/data analysis as needed to inform project scope and project plans, understand best practices, and provide context for recommendations.
Performance Tracking: Plays an integral role in driving the preparation of Department Progress Meetings with the Goal Area Committees and/or departments’ quarterly reporting on Performance Measures. Attends and tracks follow-ups from select Goal Area Committee meetings.
Requirements
Education and Experience: Bachelor’s Degree from an accredited college or university. One (1) year of relevant experience may be substituted for each year of required education. Minimum two (2) years of experience in project management, process improvement, strategic planning, and/or innovation. Minimum two (2) years of experience driving meaningful improvements or launching new projects and programs, tracking performance of those improvements and new initiatives, adjusting based on changes and feedback, reporting results, and addressing roadblocks.
Knowledge, Skills, and Abilities: Advanced knowledge of or ability to learn quickly about public policy, Texas county government operations, laws, statutes, functions, programs, and best practices for county operations. Knowledge of change management, project management, and team-building principles. Ability to execute tasks in an effective and timely manner and prioritize assignments to meet directives while managing workload levels. Ability to establish positive relationships, maintain the highest standard of professional and personal ethics and behavior, handle sensitive or confidential information discretely, and accept and provide supervision. Ability to drive organizational culture and work well within high-performing teams. Ability to provide counsel to, interface with, and obtain feedback from a diverse range of stakeholders, including Commissioners Court staff, elected officials, and department leadership. Ability to continuously learn about all County operations and Commissioners Court’s goals and objectives to ensure the department is providing the appropriate service support to other County departments and offices. Ability to play a valuable role in teams with expertise in relevant areas, including, but not limited to, technical assistance, project management, problem solving, customer service, process improvement, and performance management. Ability to work amidst ambiguity with a high level of emotional intelligence, curiosity, integrity, ethics, and transparency. Ability to manage projects flexibly based on changing context, needs, information, and priorities. Strong customer/client service mindset focused on listening to and understanding project partners’ challenges, respecting their time through efficient conversations and clear and concise requests, and striving to solve problems to help County departments and divisions ultimately better serve the people of Harris County. Highly skilled in oral and written communication, with excellent ability to review and edit memos, policy documents, process flows, reports, and other documents. Skilled in the use of Microsoft Office and project management applications.
Preferences
Graduate degree in Public Policy/Administration, Law, Organizational Psychology, Organizational Design, Business Administration, Social Sciences, or related field. Project Management certificate preferred or obtained within six (6) months of hire.
General Information
Position Type and Typical Hours of Work: Regular Full-time Monday – Friday | Must be available at all times. Hours will be discussed during departmental interview. Works nights and weekends as required. This position may work from home periodically, as workload allows.
Salary: $78,832 - $98,009 Annually Depends on Qualifications Based on 26 Pay Periods Plus, benefits Work Environment and Physical Demands: This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine. This is largely a sedentary role. However, requirements include the ability to lift up to 10 pounds, open filing cabinets and bend or stand as necessary.
Reporting Relationships: Reports To Position: Sr. Project Manager, Technical Assistance & Performance Supervises Positions: None Employment may be contingent on passing a drug screen and meeting other standards.