Project Manager - Software Implementation

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management platform offers domain-fit solutions for supply chain optimization, pricing strategy, and service fulfillment (e.g., warranty management, field service management, service parts management, knowledge management). With a global presence, Syncron serves world-leading organizations such as JCB, Kubota, Electrolux, Toyota, Renault, and Hitachi.

About The Team

We are looking for an ambitious Project Manager to join our fast-growing Customer Excellence / Expert Services team. You—together with your global project team—will lead our enterprise customers in transforming their service and after-sales business into a competitive differentiator.

Responsibilities

• Manage project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) for projects typically lasting 6-12 months with budgets up to 1M USD.
• Partner with the customer project manager to drive implementation projects to success, starting with defining and managing project goals and success criteria.
• Coordinate project teams with customer and Syncron team members across global locations, coaching them to follow Syncron’s standardized methodology.
• Identify and actively mitigate project risks alongside the project Solution Architect and Technical Lead.
• Drive project progress by leveraging end-to-end customer business process thinking, keeping project objectives and contractual conditions in focus.

Requirements

• Completed university degree, preferably in Industrial Management, Economics, or Engineering.
• Minimum of 2-3 years of experience implementing SaaS solutions, with at least 2 years managing projects of similar size.
• Accountability for customer needs, aiming to deliver the best results, including guiding customers to adopt best practices and implement change.
• Structured work approach with a focus on driving project progress through detailed project plans.
• Strong communication skills to lead meetings and achieve set objectives.
• Fluent business English, both oral and written.
• Willingness to travel 20-25% of the time to work directly with clients.

Skills

• Experience working with warranty, supply chain, or pricing software (preferred).
• Strong experience in the after-sales domain (preferred).

Benefits

• Competitive compensation: USD 90K–100K base salary + bonus.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Remote working options.
• Paid time off.

Syncron values diversity and welcomes all candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success.