Project Manager, Senior Associate - Quality Of Customer Experience

Responsibilities

• Manage and coordinate testing validation campaigns to ensure a positive customer experience
• Develops and executes testing campaigns by assessing needs, consulting on campaign development, and providing guidance
• Manages day-to-day regional vendor relationship, internal campaign management, and communication across various teams for assigned campaigns
• Provides post-campaign summary and reports including recommendations for next steps and program improvements
• Affords assistance in the continuous improvement of processes and procedures to drive long-term strategic value, inclusive of market execution, post-campaign analysis, and campaign results

Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years Marketing or Operations experience
• At least 2 years of experience leading projects across cross-functional teams
• At least 1 year of experience with Microsoft Office, Google Suite or a combination

Preferred Qualifications

• Bachelor’s Degree in Marketing, Finance, Operations or Business Administration
• Payments experience
• Experience influencing and presenting to key stakeholders, executive level clients, or internal business partners