Project Manager | Quality Assurance

About the role

The Quality Assurance Coordinator – PM Hybrid works seamlessly with both the Furniture Project Management Team and the Installation and Sales Team to ensure a positive outcome for the customer. In this role, you will collaborate with team members to address and solve quality issues, ensure compliance with corporate quality policies and business objectives, and achieve the installation of products with superior value. The coordinator confirms that products and services exceed customer expectations, manages the punch list process, handles warranty-related matters, and oversees the overall quality of the product provided. Additionally, there is an opportunity to manage projects as bandwidth allows, with a long-term plan to transition into full-time Project Management.

Responsibilities

• Project Management
  • Establish overall project scope and manage the dealer/manufacturer team to ensure coordinated effort.
  • Direct, coordinate, and manage task assignments and completion for the entire dealer team.
  • Develop work plans, schedules, and logistics based on project parameters, scope, and customer goals.
  • Review project site, plans, and product specifications.
  • Serve as the single point of contact for the client and coordinate with all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician, client’s facility and IT groups, movers, etc.).
  • Establish and maintain the project timeline, regularly reviewing it with the client team.
• Project Administration
  • Maintain detailed project documentation, including key decisions and customer/project requests/revisions.
• Order Management
  • Review ship dates for adherence to original requirements.
  • Interface with the factory regarding shipping schedules and special instructions for manufacturing/shipping.
  • Manage project status reports for internal and external teams, documenting vendor purchase order status (ship dates, receiving, etc.).
• Installation/Implementation
  • Supervise site installation, including performance of work, administration, and timeliness of task completion.
  • Ensure field paperwork is complete and delivered in a timely manner.
• Punch Walks
  • Pre-punch: Meet with the Lead Installer and Project Manager (if applicable) or Account Manager prior to the punch walk. Inspect all furniture (focusing on locks, drawers, task lights, and electrified pieces). Photograph and document damages and missing product in PlanGrid; mark installation issues with tape (adjustments and alignments). Include Eats & Client Requests. Photograph the condition of the furniture in PlanGrid for record.
  • Punch with client: Address issues from the pre-punch and ensure client concerns will be resolved.
  • Post-punch: Walk through with the Installer and regroup with the Project Manager (if applicable) or Account Manager. Confirm all installation issues will be resolved. Provide the punch list to the internal team and process paperwork for replacements within 24-48 hours. Send Eats and Client Requests to the internal team for order processing.
• Daily Routine
  • Track products received and update the punch list tracker.
  • Schedule PlanGrid punch lists to be updated regularly and sent to the internal team and/or client (including Eats).
  • Schedule install dates with the service provider and update the punch tracker.
  • Confirm completion, signed post-install reports, delivery tickets, and punch lists; send verification email.
  • Host weekly meetings to review CA and warranty issues within the assigned market.

Requirements

• Strong product and technical knowledge, including applicable building codes, correct product application, custom applications, pricing, price estimating, electricity and cabling, etc.
• Ability to execute site-specific conditions and take and document measurements.
• Ability to analyze, plan, schedule, and implement project installation.
• Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management, and current workplace issues.
• Thorough knowledge of quality assurance methodologies and standards.
• Commercial furniture knowledge.

Skills

• Outstanding communication skills.
• Excellent organizational abilities.