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Project Manager, Professional Services - North America

Pigment · Austin, TX · 1 mo ago
RemoteRemoteProject Management$400/hrFull-time

About the role

Pigment is the AI-powered business planning and performance management platform designed for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering teams to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, with clients including Unilever, Snowflake, Siemens, and DPD. Our team of 600+ works across Paris, London, New York, Toronto, San Francisco, and Austin, having raised nearly $400M from top-tier investors.

Responsibilities

  • Partner with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations.
  • Own project scope, timelines, and budgets, ensuring all contributors are aligned on progress and priorities.
  • Maintain clear internal reporting and escalate issues when necessary.
  • Manage and maintain customer relationships, ensuring high levels of adoption and business value.
  • Create a trusted advisor relationship with customer executive sponsors.
  • Work closely with the product team on the product vision and roadmap.
  • Update Pigment’s project management methodology.
  • Deliver awe-inspiring presentations and trainings, providing insights and creative solutions.

Requirements

  • Significant experience in deploying SaaS platforms across enterprise organizations.
  • Strong project management, sales, or professional services experience in a software/SaaS company.
  • Highly organized and detail-oriented to ensure deliverables and projects are completed on time.
  • Ability to lead and support internal project team members.
  • Ability to mediate between stakeholders with conflicting requirements.
  • Build commitment and excitement within the project team, including external and internal contributors.
  • Display a growth mindset and constructive problem-solving approach.
  • Proven track record of building strong customer relationships.
  • Experience in preparing and delivering presentations to senior audiences.
  • Experience explaining technical solutions and establishing goals.
  • Strategic thinker comfortable in a fast-paced, ambiguous environment.
  • Experience meeting multiple objectives in an entrepreneurial setting.

Qualifications

  • Bachelor’s Degree (BA/BS) required, MBA or other relevant advanced degree preferred.

Skills

  • Project Management
  • Sales
  • Customer Relationship Management
  • Technical Expertise
  • Communication
  • Leadership

Benefits

  • Competitive compensation package
  • Stock options
  • Comprehensive benefits, including medical, dental, and vision insurance
  • Generous time off and parental leave policies
  • Company-sponsored 401(k)

Pay

Details TBC

Schedule

Details TBC

Benefits

  • Medical, dental, and vision insurance
  • Generous time off and parental leave policies
  • 401(k) plan

What We Offer

  • Stock options
  • Comprehensive benefits
  • Company-sponsored 401(k)

Who We Are

  • Thriving Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
  • Be real, be humble: We are generous with our feedback, open to change our views, and we approach it with empathy knowing everyone is trying to do the best for Pigment.
  • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.

How to Apply

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

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