Project Manager or Assistant Project Manager

Primary Responsibilities

• Communication with customers and home improvement contractors participating in NYSERDA’s programs
• Conducting desktop reviews of project work scopes, invoices, and other documentation
• Making recommendations to program leadership on project-specific resolutions to customer concerns
• Using the knowledge gained through customer concern resolution to make refinements to program processes
• Participating in residential program operations including technical project review, management of implementation contractors, and management of pilot programs and consultant contracts
• Performing Quality Assurance reviews of project documentation to ensure participating contractors are meeting program standards
• Maintaining accurate records of customer and contractor interactions
• Supporting implementation of pilots/demonstration projects
• Researching archived project information, contractor work quality, and customer satisfaction survey data and providing updated reports when requested by NYSERDA staff
• Working with NYSERDA’s Quality & Market Standards Team to review commonly occurring non-conformances identified through the QA/QC process and help determine root causes and solutions

Minimum Qualifications

• Project Manager: A Bachelor’s degree and at least 5 years of experience
• Assistant Project Manager: A Bachelor’s degree and at least 3 years of experience
• Knowledge of building science, weatherization, home performance, or related fields
• Excellent verbal and written communication skills including email, phone, and chat
• Outstanding project and case management skills with the ability to manage multiple open customer issues and keep continued momentum toward amicable resolutions
• Excellent presentation and interpersonal skills that resonate with audiences of different backgrounds; possesses the ability to communicate clearly and concisely and deescalate situations that may include high emotion
• Proficiency in MS Office applications
• Demonstrated problem solving ability with a proactive and collaborative style
• Able to work independently and cross-functionally with other teams
• Able and willing to learn and assimilate new information and think holistically through complex problems with technical and non-technical components
• Track record for building effective partnerships, facilitating consensus-building among multiple stakeholders

Preferred Qualifications

• For Project Manager: A Master’s degree and at least 4 years of experience
• For Assistant Project Manager: A Master’s degree and at least 1 year of experience
• At least 2 years of relevant experience in the building science, weatherization, home performance, or related fields
• Proficiency in Salesforce and Asana
• Previous experience assisting low-income individuals with program access
• Working Knowledge of NYSERDA’s Home Modernization programs
• General Building Science knowledge with a focus on weatherization
• Certification through the Building Performance Institute is preferred